ExocadLibraryFileGuide
refity4I'm from a dental office and I think the customer service when we have needed it has been fantastic. Most recently we had a material failure and needed a replacement, I called the home office and within that 15 minute phone call Ericka helped me reor... read moreI'm from a dental office and I think the customer service when we have needed it has been fantastic. Most recently we had a material failure and needed a replacement, I called the home office and within that 15 minute phone call Ericka helped me reorder the part and we got it the next day. She dealt with the warranty and it was about as easy an experiencevas I've ever had.In my mind when so many products are similar, the stand out has to be the people working with you. This company is doing something right. read less - 9/25/2026
Gevik MarcarianGreat experience so far from sales to tech support. - 9/17/2026
Chelsea BrickerWorking with CAD-Ray has been a great experience. The support is friendly and available when I need them. - 9/08/2026
Dr. Emmanuelle ZennieI’ve been a customer of cadray since 2022, they have always been professional, efficient and attentive. From the purchase of the equipment to warranty support, with the consistent and reliable rapport from our tech support specialist Ericka, they hel... read moreI’ve been a customer of cadray since 2022, they have always been professional, efficient and attentive. From the purchase of the equipment to warranty support, with the consistent and reliable rapport from our tech support specialist Ericka, they helped a technologically challenged dentist (me) cross over to digital dentistry. Thank you CadRay!🩷 read less - 9/03/2026
R BSuch a great customer service! If i were to buy another scanner, I would buy with them - 8/21/2026
Smiles On GreatwoodEricka Garcia was able to move her schedule around to do a last minute Zoom training with me since I has free time with no patients. She was very knowledgable and went over test pt scans with me practicing while on the Zoom. - 8/20/2026
Zirkarts Dental LaboratoryI am a prosthodontist and lab owner, and I have been working in the digital dentistry world for more than 15 years, with experience using many different companies and systems.After replacing a couple of milling units, I had the opportunity and good f... read moreI am a prosthodontist and lab owner, and I have been working in the digital dentistry world for more than 15 years, with experience using many different companies and systems.After replacing a couple of milling units, I had the opportunity and good fortune to work with Cad-Ray. As we all know, starting a new relationship can sometimes be a little hit or miss. In the beginning, things were not completely smooth, but what truly makes a company great and successful is its service, dedication, and commitment to its clients—especially when there are a few hiccups along the way.Cad-Ray has been absolutely fantastic. Their entire team has gone above and beyond my expectations, and I genuinely feel that I have found a company I can work with for a long time.I am now a big fan and would not hesitate to purchase through Cad-Ray again. Thank you to the entire team for your dedication, support, and commitment to your clients.God bless you guys!Giancarlo Romero DDS, MS read less - 8/15/2026
Liliana PazTheir support post sale is really what makes them 5 stars. I was able to reach out and get help with my questions immediately, even when I had a patient in the chair. The continuity of support is excellent, Heather handled it start to finish. Respons... read moreTheir support post sale is really what makes them 5 stars. I was able to reach out and get help with my questions immediately, even when I had a patient in the chair. The continuity of support is excellent, Heather handled it start to finish. Responsive and helpful! read less - 8/13/2026
Steven OshinsI've been fortunate to have had the opportunity to work with Ericka multiple times in the past week. She is pleasant, knowledgeable, and very personable. Ericka addressed all of my concerns in a timely manner. I find the company easily available and ... read moreI've been fortunate to have had the opportunity to work with Ericka multiple times in the past week. She is pleasant, knowledgeable, and very personable. Ericka addressed all of my concerns in a timely manner. I find the company easily available and responsive for all remote assistance. read less - 8/11/2026
MissyI want to give a special shout-out to Griffen and the entire CAD RAY technical support team for their outstanding service and support. Griffen has recently gone above and beyond to help us with our dental equipment. He is knowledgeable, patient, prof... read moreI want to give a special shout-out to Griffen and the entire CAD RAY technical support team for their outstanding service and support. Griffen has recently gone above and beyond to help us with our dental equipment. He is knowledgeable, patient, professional, and truly takes the time to make sure our questions and concerns are addressed.We have also had a wonderful experience with the entire CAD RAY team. Personally we have had the chance to work with Frank and Ryan as well, and they too are amazing! Everyone we have worked with has been responsive, helpful, and committed to getting our issues resolved as quickly as possible.Having a dependable support team is so important in a busy dental office, and CAD RAY has consistently shown us that we can count on them when we need help.Thank you, Griffen and the entire CAD RAY team, for your exceptional customer service and continued support. We truly appreciate everything you do!Annette-Medina Family Dental read less - 8/07/2026
daniela inmanThank you so much for your help Erika for your promotion responses and help.You are awesome ! - 7/30/2026
Alex BesmerI had the best experience with Mr. Bonner and Mr. Cortes. I can’t say I’m the easiest customer and they made this whole process seamless and easy. I’d recommend them to any dentist looking to get into digital workflows. - 7/23/2026
Alaa Moustafa, DDS, MSexcellent customer support and very helpful, patient and professional technical support, thank you Cad-Ray team - 7/09/2026
Tom BartleyWhat a fantastic supplier. They stock very hard to find parts and their customer service is superb. So willing to help me in a tough spot. They really hustle to make things awesome. Matt in particular is simply a great guy and a fantastic business pa... read moreWhat a fantastic supplier. They stock very hard to find parts and their customer service is superb. So willing to help me in a tough spot. They really hustle to make things awesome. Matt in particular is simply a great guy and a fantastic business partner. read less - 6/24/2026
Jeffrey UrbanEveryone at CAD-RAY has been awesome to work with. I purchased the Shining 3D ELF. Heather set me up and did training. She was great!! - 6/23/2026
karneet sethiDestaney Lathero from Cad ray is very helpful and always have a great experience working with her. Highly recommended!! - 5/28/2026
michael nugentDestaney Lathero was an amazing Shinning Elf trainer. - 5/21/2026
Jorge GonzalezThe best technical experience ever!!! Technical support calls can be somehow annoyingly, lengthy and frustrating. I recently experienced an issue with my IO and thankfully Erica from Cad-ray took my call. She was so nice and polite, but also obsessiv... read moreThe best technical experience ever!!! Technical support calls can be somehow annoyingly, lengthy and frustrating. I recently experienced an issue with my IO and thankfully Erica from Cad-ray took my call. She was so nice and polite, but also obsessive with her work, she went back and forth logging into my laptop tweaking every possible settings, she made several calls until she fund satisfactory results.I have dealing with CadRay for about 8 years, I have bought most of my technology acquisitions for my practice. I 💯 recommend it read less - 5/20/2026
LORAN ONGGiovanni Cortes and Kaila Larson were super helpful setting me up with my intraoral scanner. Would 100% recommend CAD-Ray. - 5/14/2026
Enoch KimGio and Heather at CadRay support are amazing!!! Professional, efficient and kind! - 5/14/2026
LoAn HuynhErika is one of a kind! She truly is patient with me. She has gone above and beyond to help me every time I call her. We have a few locations and she is always prompt in her responses and always manages to find a solution for me. I wish every rep was... read moreErika is one of a kind! She truly is patient with me. She has gone above and beyond to help me every time I call her. We have a few locations and she is always prompt in her responses and always manages to find a solution for me. I wish every rep was reachable ALL THE TIME and helpful! Thank you Erika! ❤️ read less - 6/04/2025
Delicate DentistryCad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remar... read moreCad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remarkably persistent in ensuring everything runs smoothly. I'm especially grateful to Destaney and Laura for their ongoing assistance- their dedication and expertise have made a world of a difference! read less - 5/15/2025
Penelope LeeFrank and his team have always been ready and able to help us with any issue we’ve come across in the last 2 years since we purchased our mill and equipment from them. Today, Griffen went above and beyond to find a solution to our software issue. I w... read moreFrank and his team have always been ready and able to help us with any issue we’ve come across in the last 2 years since we purchased our mill and equipment from them. Today, Griffen went above and beyond to find a solution to our software issue. I was able to finish a project on time for a patient in pain because of his dedication. “We’ve never had a more helpful team for any of our equipment” was a quote from our head Doctor today. Excellent job Griffen and team! read less - 5/14/2025
Dr. Steven E. HollisterHad a training session for use of my Medit scanner this afternoon, and Heather G. was simply the best.....knowledgeable, patient and a great trainer. She had a wealth of knowledge regarding my scanner and she was so very patient with my computer glit... read moreHad a training session for use of my Medit scanner this afternoon, and Heather G. was simply the best.....knowledgeable, patient and a great trainer. She had a wealth of knowledge regarding my scanner and she was so very patient with my computer glitches! CAD-Ray is number one in my book! Thanks Heather, your time was much appreciated! Dr. Steve Hollister read less - 5/14/2025
Brenden RogersThis company is excellent. Their knowledge, support, and sincerity is unmatched.Thank you, Frank, Damien, and Jonathan. You guys rock! - 5/08/2025
Andrea SleepThank you guys so much. You guys have the absolute best customer service! - 5/05/2025
Susan LatimerCad Ray has always provided me with the best customer support for my Medit scanner. Today, I worked with Destiny. She is quick to respond and identify problems and also great at explaining how to fix them! I highly recommend this company! - 5/01/2025
lizette agueroHighly recommended. Ericka help me through all the process when we were having some trouble with our scanner. The help was super fast and secure. She answered all our questions and made sure our scanner were working perfectly. - 4/29/2025
Victoria RinandoDanielle was super helpful and kind trouble shooting to get us back up and going very quickly this morning. We appreciate it! - 4/15/2025
Ravi SawhneyFantastic folks. I'm an orthodontist and opened an office in 2020. They helped me find the perfect intraoral scanner to suit my needs. Not too much or too little, and a great price. Every time we have a technical question, a sharp human answers the p... read moreFantastic folks. I'm an orthodontist and opened an office in 2020. They helped me find the perfect intraoral scanner to suit my needs. Not too much or too little, and a great price. Every time we have a technical question, a sharp human answers the phone, troubleshoots, and remotes in when needed-- navigating MS updates and graphics card issues. My i500 died this week. They overnighted me a trade-in at a totally reasonable price, and even shipped me a laptop to drive the i600 while I got a new one (they knew my 2020 laptop wouldn't keep up!). CAD-Ray has consistently hit it out of the park. read less - 4/14/2025
Faisal MirExceptional customer service! - 4/11/2025
A CKaila and Laura were amazing to work with. I would not hesitate to buy again from them. Super helpful/available and one of the best experiences I’ve had making such a big investment in equipment like I had to make for my practice. Way to go Cad Ray f... read moreKaila and Laura were amazing to work with. I would not hesitate to buy again from them. Super helpful/available and one of the best experiences I’ve had making such a big investment in equipment like I had to make for my practice. Way to go Cad Ray for running a solid business! read less - 11/15/2024
LauraVery helpful and attentive when setting up my new Medit scanner. Seamless process from start to finish - 10/28/2024
All ClearGreat experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventuall... read moreGreat experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventually be adding to our practice. read less - 10/23/2024
Chris KleistCad-Ray is the absolute best if you're in the market for digital dental tools. I have purchased two Medit scanners through them. There will be hiccups with any complex piece of machinery, but every time I have needed Cad-Ray, they have been there. I ... read moreCad-Ray is the absolute best if you're in the market for digital dental tools. I have purchased two Medit scanners through them. There will be hiccups with any complex piece of machinery, but every time I have needed Cad-Ray, they have been there. I recently had a scanner go down. I called Cad-Ray tech support and they got me on the phone with Medit immediately. Within a day, a replacement scanner was sitting on my desk. It doesn't get much better than that. read less - 10/03/2024
Jordan BowerFrank helped me out when 3dbiocad could not help me with my trios issue. Thank you cad-ray. - 9/15/2024
Matt vMatt Newman was excellent solving a cable problem.! Quick response and good follow up! - 9/11/2024
Kip CovingtonCustomer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several fri... read moreCustomer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several friends, I purchased a second scanner through cad-ray and had them transfer over our support for the first. I wish I would have done this years ago. Destaney, has been incredible helping us troubleshoot a hardware issue that came up. It was on 3-shapes side but not only did she run it up the ladder there and get us back up and running quickly, but she promptly answered all questions and continuously checked in to make sure things were moving along. I won't purchase from anyone else going forward. read less - 8/14/2024
Thanh HuynhI am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful si... read moreI am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful situation into a seamless experience. Highly recommend! read less - 8/02/2024
Northwest OrthodonticsEvery staff member has been very helpful and kind every time we call. Thank you! - 7/24/2024
SCOTT MEUSELBACHI bought a Medit i700 and admittedly did not use it for a year or so. Once I got going on it, I now hate analog impressions (time, lab time, expense, questions of quality, etc). I had a cord go bad (fray) and could not scan. I called and spoke to Hea... read moreI bought a Medit i700 and admittedly did not use it for a year or so. Once I got going on it, I now hate analog impressions (time, lab time, expense, questions of quality, etc). I had a cord go bad (fray) and could not scan. I called and spoke to Heather, and she was outstanding in providing service. I texted a pic, she corresponded with Medit, and they got a new one to me the next day. Tracking, email correspondence, etc. all was provided there as well. I was back up and running in no time, and having to do some analog impressions made me realize how much we love the scanner. The service from Heather and Medit (Dane) verified it. I sent a text out to a pile of dental friends to let them know as well. Highly recommended! read less - 7/10/2024
John EumLove all the staff there. Great support and instruction from Armen, Laura, Damien. We are very grateful for Kaila who has been incredible in getting us going - very friendly, professional and responsive. Thank you! - 7/03/2024
Jansen BeanHeather with CADRay provided wonderful assistance with setting up our new scanner, and was able to work around a minor scheduling issue on my part. Top notch service! - 6/28/2024
Andy MIt has been great to work with Laura and Heather. The purchase, financing, shipping, and training process has been smooth. The training was very comprehensive and not rushed at all. I love my Medit i-600 scanner, and I recommend CAD-RAY 100%! - 5/22/2024
Ma. Teresa SantanaBest support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to... read moreBest support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to help them. Told her next time buy from Cad Ray read less - 5/10/2024
Brandon JonesCad-Ray customer service is great! Super responsive and efficient. - 3/26/2024
Greg StepkaHighly Recommend working with Cad-Ray. Just purchased a MeditI700. So easy to work with. Training with Destaney was awesome. - 3/19/2024
Aaron LaRockDentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't reg... read moreDentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't regret getting whatever you need through Cad Ray. read less - 3/15/2024
Tiffany LeeUpdate to CAD-Ray as this company has morphed into something even better and grander than it was previously. This is the company where you go to when you need a scanner or 3d printer. Their customer service is second to none and their training on sca... read moreUpdate to CAD-Ray as this company has morphed into something even better and grander than it was previously. This is the company where you go to when you need a scanner or 3d printer. Their customer service is second to none and their training on scanners is top level. Don't buy your scanners anywhere else because Cad-Ray is the only company who knows how to solve any of your problems and provides the best technical support. I recently had purchased a software to mill crowns from my medit to my MCXL. No body could get it to work.12 months in and I was resigned to it not working and not being able to mill in house. With Cad-Ray's tremendous hard work, we were able to get the milling unit synchronized to the inlab and inlab synchronized to clinux and clinux meshed to medit. I am now milling scanned crowns for the first time in about 12 months. Yay Cad-Ray, Thank you!!!!! read less - 3/06/2024
Roy ElturkOutstanding customer service! Laura helped me purchase my first Trios scanner and she took the time to go over all the specs, models, and details with me. Their on going tech support is what sets this company a part from others. - 3/05/2024
Home » Homepage blogs » Implants » DESS Instructions for Use
Not sure what fits your practice? Need Support Now?Talk to a CAD-Ray specialist — training is included with every equipment purchase.