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Michael WhiteEveryone I have dealt with during the process of buying my new N4 VHF mill (which by the way is fantastic) last year to buying a new iMedit 500 scanner. Having the open type system has been a God send. No more held hostage by the 2 main systems us ... read moreEveryone I have dealt with during the process of buying my new N4 VHF mill (which by the way is fantastic) last year to buying a new iMedit 500 scanner. Having the open type system has been a God send. No more held hostage by the 2 main systems us same day crown dentists have had to deal with for years. Cad-ray made the financing a snap and the post customer support is unbelievable. Thank you everyone at Cad-Ray read less - 5/12/2020
Matt Reith
Love my Medit! Can’t beat the quality, and the price is even better! Also, great people who are always willing to help! - 6/16/2020
Kristian Dietz
My wife and I practice together and bought our first i500 in August of 2018. This was very early on before Armen had a vast number of technique and online support articles in his blog! Little was publicly known at the time about this new scanner bu... read moreMy wife and I practice together and bought our first i500 in August of 2018. This was very early on before Armen had a vast number of technique and online support articles in his blog! Little was publicly known at the time about this new scanner but I felt confident in my purchase for a few reasons: 1) Armen had validated the product and was standing behind it... I knew of Armen from DentalTown and had many years of public posts to evaluate his character; 2) Limited demos available at the time; 3) some clinical accuracy data out of Europe that required zooming in on a powerpoint presentation that was recorded second-hand via camera phone ha! SO needless to say, I put a lot of eggs in the "Armen is standing behind this product" basket. We have NOT been disappointed. From personalized service from both Frank and Armen, to our vast success and joy using the product and deciding in late 2018 to buy a second Medit i500, I have nothing but good things to say about the product and Cad-Ray. What a bunch of self-less individuals. Armen has offered to remote in and I even took him up on the offer once and he remoted in immediately to take a look at something. Good luck getting service like this from ANYONE else in the industry. Cheers to digital dentistry with the RIGHT partner. Kristian C. Dietz, DDS read less - 3/08/2020
Medit i500 Intra-Oral ScannerMadhavi Chavda
Still beginner to use IO scanner. best customer service. Live training was very useful. Andy Nova was great in improving my skill for scanning and showing me all features. Thank you. - 5/19/2022
Medit i700
K. BananiAmazing customer service. I haven’t ever worked with a company where there is an issue, you can immediately get help and assistance and so far have not had an issue that CADRAY wasn’t able to fix. They made the process buy buying and maintaining a sc... read moreAmazing customer service. I haven’t ever worked with a company where there is an issue, you can immediately get help and assistance and so far have not had an issue that CADRAY wasn’t able to fix. They made the process buy buying and maintaining a scanner seamless. Highly recommend! read less - 2/23/2024
Al VillalobosGreat scanner at a good price...Excellent customer service . I never want to take a conventional impression again! Best upgrade to my office in years. - 11/16/2021
Gunther HeyderFantastic Scanner. Has changed the way I practice dentistry. Opens up more time in my schedule and opens up new methods to allow for more consistent, satisfactory results. Customer service is fantastic. Feels like friends are on the other side of the... read moreFantastic Scanner. Has changed the way I practice dentistry. Opens up more time in my schedule and opens up new methods to allow for more consistent, satisfactory results. Customer service is fantastic. Feels like friends are on the other side of the phone. Good work CAD-Ray! read less - 12/08/2021
Bob DJust got my Medit i700 from CAD-Ray and experienced what everyone raves about, the level of customer service by CAD-Ray. As you know you can buy this scanner from a lot of places but they won't offer you help and support. They called my cell and conn... read moreJust got my Medit i700 from CAD-Ray and experienced what everyone raves about, the level of customer service by CAD-Ray. As you know you can buy this scanner from a lot of places but they won't offer you help and support. They called my cell and connected to my laptop and configured everything at 7 PM.. Great great experience. read less - 12/08/2021
Andrea SleepThank you guys so much. You guys have the absolute best customer service! - 5/05/2025
Jansen BeanHeather with CADRay provided wonderful assistance with setting up our new scanner, and was able to work around a minor scheduling issue on my part. Top notch service! - 6/28/2024Oleg Eisenstein
Great products and services. Highly recommended - 6/16/2020Medit i500 Intra-Oral ScannerRobert Mabry
I don't scan in my practice my assist does. She says it's awesome. Better than the trios or cerecs we have had in the past. The image quality while designing cases is amazing. Haven't seated a restoration from it yet but expect it to be great as well... read moreI don't scan in my practice my assist does. She says it's awesome. Better than the trios or cerecs we have had in the past. The image quality while designing cases is amazing. Haven't seated a restoration from it yet but expect it to be great as well. read less - 6/16/2020Medit i500 Intra-Oral Scanner
Paul CrespoCad-Ray has been instrumental in implementing and supporting our experience with scanning. Having scanned previously with other services I can truly say that Cad-Ray takes their clients very seriously and will not leave you hanging. They set the ba... read moreCad-Ray has been instrumental in implementing and supporting our experience with scanning. Having scanned previously with other services I can truly say that Cad-Ray takes their clients very seriously and will not leave you hanging. They set the bar very high. Cad-Ray all the way! read less - 12/09/2021
Reid StoneI cannot say enough good things about Cad-Ray and the people involved with this organization. I have purchased equipment over the past few years from them and always been amazed at the non-pushy before the sale help and the after the sale support. ... read moreI cannot say enough good things about Cad-Ray and the people involved with this organization. I have purchased equipment over the past few years from them and always been amazed at the non-pushy before the sale help and the after the sale support. I have been deciding for the last 2 years to make a big purchase of a mill and sintering furnace and Jon has never made me feel like I was bothering him and never pushed me just to try to get a sale. It really is different from other sales experiences I've had with other companies/sales people.Jesse came out and installed and provided training for our new mill and sintering furnace. He went above and beyond what I was expecting to make sure myself and my team knew how everything works during the training. He has also been great with questions we have had since the installation. I just cannot say enough good things about my experience all around and will definitely be a Cad-Ray customer for many years to come. Thank you Cad-Ray! read less - 6/15/2022
Engy HassanAmazing customer service! Excellent on time feedback. Thank you Kaila - 12/08/2021
All ClearGreat experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventuall... read moreGreat experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventually be adding to our practice. read less - 10/23/2024
Jennifer GoodaleFantastic class. Amazing scanner.Cad Ray has been helpful not only with my purchase of the Medit i500, but every step of the way.Level 2 seminar with Armen and Damien was extremely informative, useful and practical! ⭐️⭐️⭐️⭐️⭐️ - 8/08/2021Ellen Huang
Armen created series of these very helpful videos. They helped us tremendously in breaking into the new scanner we purchased. No matter you just got into digital dentistry or you are quite experienced with different fields of data acquiring or treatm... read moreArmen created series of these very helpful videos. They helped us tremendously in breaking into the new scanner we purchased. No matter you just got into digital dentistry or you are quite experienced with different fields of data acquiring or treatment planning, you will find those being tremendous help. read less - 5/24/2020
CAD-Ray.com Membership
JamalI recently made a purchase from Cad-Ray and the experience was truly outstanding. From my initial enquiry, Nick was incredibly supportive and knowledgeable, answering all of my questions thoroughly and guiding me to the product that would best meet m... read moreI recently made a purchase from Cad-Ray and the experience was truly outstanding. From my initial enquiry, Nick was incredibly supportive and knowledgeable, answering all of my questions thoroughly and guiding me to the product that would best meet my needs. What really set this experience apart was his non-pushy approach. Nick showed genuine interest in understanding my specific requirements, ensuring that I would be fully satisfied with my choice. This type of customer service is rare and it made the whole process much more enjoyable. I can confidently recommend Cad-Ray to others not just for their high-quality products, but for their exceptional customer service. A big thank you to Nick and the entire Cad-Ray team for their professionalism and dedication. read less - 5/17/2023
Miguel DeLeonI seriously can't believe the amount of support I get from Cad-Ray. I bought a medit scanner 2 months ago through Laura and she was very quick to get it shipped to me. She helped me through the whole process and ensured that I was passed to the right... read moreI seriously can't believe the amount of support I get from Cad-Ray. I bought a medit scanner 2 months ago through Laura and she was very quick to get it shipped to me. She helped me through the whole process and ensured that I was passed to the right people to train me. They were always available whenever I called, even one time I ran into an emergency after hours and Kaila picked up and saved the night. Very cool how they can remote access to my computer and guide me through as if they were right next to me.I also recently bought an Ackuretta Sol printer with Laura's help and she got me paired up with Jessica for my printer training. Jessica is so awesome! She is very knowledgeable and guided me through a lot of troubleshooting and set me up for success.Thank you guys so much!! I will always refer my friends to you all. read less - 4/13/2022Monika Reyes
For a few years I have been hesitating to get an intra oral scanner. I finally made the decision to get one and it turned out to be the best purchase I made in 2021!I love my Medit i700! - 11/23/2021Medit i700
Tony CascinoI just purchased the CAD-Ray unit at Chicago Mid Winter meeting. We have used it for single crowns so far and have been very pleased. Nick was my sales contact and he has helped a great deal with some of our 'learning curve " issues. I looked at a nu... read moreI just purchased the CAD-Ray unit at Chicago Mid Winter meeting. We have used it for single crowns so far and have been very pleased. Nick was my sales contact and he has helped a great deal with some of our 'learning curve " issues. I looked at a number of scanners and felt CAD-Ray was the best-two of the labs I use also feel it is the best scanner. read less - 5/12/2020
Brian JaquesAfter weeks of research I purchased the i700 through Nick at cad-ray. My office has never used a scanner before and despite the great pricing, this was still a major purchase for me. Nick was incredibly helpful guiding me through the process while an... read moreAfter weeks of research I purchased the i700 through Nick at cad-ray. My office has never used a scanner before and despite the great pricing, this was still a major purchase for me. Nick was incredibly helpful guiding me through the process while answering my many questions. The customer service was very responsive and my friends who have purchased medit scanner were correct that this is the way to go. 5 Stars! read less - 5/08/2021
Aaron LaRockDentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't reg... read moreDentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't regret getting whatever you need through Cad Ray. read less - 3/15/2024
Shawn Van de VyverMost amazing customer service I've experienced with any dental office related company. It reminds me of the legend about the lady returning car tires to Nordstrom and getting a full refund, but with intraoral scanners. I've moved all my related purch... read moreMost amazing customer service I've experienced with any dental office related company. It reminds me of the legend about the lady returning car tires to Nordstrom and getting a full refund, but with intraoral scanners. I've moved all my related purchases (and all future equipment purchases) over to CAD-Ray. I couldn't ask for anything more.What else is there to say? read less - 6/02/2022
Ed BorioI was dragging my feet before purchasing my first scanner because I was apprehensive of the effort required to change to a digital workflow. Laura assured me my fears were overblown and because of her patience and exceptional training abilities it h... read moreI was dragging my feet before purchasing my first scanner because I was apprehensive of the effort required to change to a digital workflow. Laura assured me my fears were overblown and because of her patience and exceptional training abilities it has been a rewarding and relatively seamless transition to the world of scanning. I never dreamed implementation would have been this easy and its attributed to Laura's skillful training ability. The scanner is wonderful and powerful, but we would have never been able to unlock its potential without her assistance. read less - 5/07/2021Kurt Adamson
I purchased My first Medit i500 in Sept 2019, fairly easy to set up and learn. I was able to follow the instructions and videos without a problem. I learned tips and trick along the way by following the facebook groups. Anytime help was needed the g... read moreI purchased My first Medit i500 in Sept 2019, fairly easy to set up and learn. I was able to follow the instructions and videos without a problem. I learned tips and trick along the way by following the facebook groups. Anytime help was needed the group at Cad-Ray were quick and sincere finding a solution to problems. I ended up purchasing 2 more i500's in Dec 2019 for my other 2 offices. I didn't think I would enjoy the digital workflow as much as I do. If you on the fence like i was, just do it. get on the facebook groups and post the tips you learn along the way. read less - 1/17/2020
Medit i500 Intra-Oral Scanner for the D.I.Y. Dentist - Get this scanner for $16,000 after our rebate!Cana Pasierb
Cad-Ray has been excellent with support and training. They respond promptly and have a vested interest in your success with the products that they supply. - 6/17/2020Medit i500 Intra-Oral Scanner
Samuel Koth DDSThese guys are great. Always quick to answers questions and trouble shoot. Only a text away...they are spot on. Would purchase from them again in a heart beat......and will soon! We are getting close to adding a second Medit i500 to the office. Every... read moreThese guys are great. Always quick to answers questions and trouble shoot. Only a text away...they are spot on. Would purchase from them again in a heart beat......and will soon! We are getting close to adding a second Medit i500 to the office. Everyone whats to use the one we have! read less - 6/19/2020
Tiffany LeeThis is a unique place because it serves both dentists and patients. For patients, this is an imaging center only. There are no diagnostics done here. There is a dentist on staff, but he is only there for imaging purposes, no diagnosis. As a dentist,... read moreThis is a unique place because it serves both dentists and patients. For patients, this is an imaging center only. There are no diagnostics done here. There is a dentist on staff, but he is only there for imaging purposes, no diagnosis. As a dentist, I would say that to be fair a niche place like this couldn't be expected to bill insurances. They would have to hire an entire separate staff to deal with all the thousands of types of insurances you have. For dentists: This is a great service to your patients because if you do not own a 3d x ray machine, you don't have to invest the $200,000.00, you can refer your patients here and cad ray will send you the digital files. You can also send them files to have custom surgical guides made. The folks who work here go out of their way to explain how things work. If you don't have a doctor, they can refer you to a dentist who can diagnose your problems. I always call ahead to make an appointment. read less - 6/02/2018michael kim
Great scanner, even better customer support. I text John everyday and he always gets back to me in a timely manner with all my questions. - 7/09/2020Medit i500 Intra-Oral ScannerLinsay N Brandon Jarvis
As a lab we see a lot of scans. Great quality and easy to create great restorations from the Medit offices that send us work.- Jarvis dental lab - 1/29/2019
Francois Dillinger
These guys are the best. They provide so much help and insight with the Medit. I can't say enough great things about them and their continued support. I truly appreciate everything!! - 6/16/2020
AMISH DESAIAwesome! Great support. If you are planning on getting a scanner, make sure you have Cad-Ray on your side ! - 4/20/2022
Mike CapioNothing but good things to say about CAD-Ray. All of the education, recommendations, and products they provide are truly the best in digital dentistry at the time. - 6/20/2020Cooper Owens
I bought my Medit I-500 from them. Everything has been been first class, from the training to the customer support. I highly recommend buying through CAD RAY. - 6/16/2020
David JumpI can't even find the words to express how incredible CAD-Ray has been with their customer service. I've never worked with a company in ANY industry that has been as helpful and responsive at they have been. Based on their customer service alone I ... read moreI can't even find the words to express how incredible CAD-Ray has been with their customer service. I've never worked with a company in ANY industry that has been as helpful and responsive at they have been. Based on their customer service alone I would buy every piece of equipment I ever needed from them if they sold it. Truly a unique experience! Oh, and the medit i500 has been fantastic, super accurate and patients are blown away by digital impressions. Love it, great product and incredible customer service read less - 12/09/2021
Jacob MastersBest dental equipment company I have ever worked with! Great response and super helpful for any issues even years later. - 8/03/2023
Kristine KeshishyanMy Intraoral scanner was not working. It wouldn’t scan, during the scan the screen was completely blue. I contacted Laura and she logged in remotely and took care of the problem. She was extremely helpful and knowledgeable. Thank you Laura for your o... read moreMy Intraoral scanner was not working. It wouldn’t scan, during the scan the screen was completely blue. I contacted Laura and she logged in remotely and took care of the problem. She was extremely helpful and knowledgeable. Thank you Laura for your outstanding service. Thank you. read less - 12/07/2021
Dixie JerniganThe customer service we have received while working with Frank DeLuca is second to none! He is incredibly knowledgeable and enthusiastic, as well as always available to help with any issues. We are very pleased with CAD-RAY and relationship that they... read moreThe customer service we have received while working with Frank DeLuca is second to none! He is incredibly knowledgeable and enthusiastic, as well as always available to help with any issues. We are very pleased with CAD-RAY and relationship that they have with their clients. read less - 1/25/2023Maureen Copeland
Our office has been really happy with the i700 scanner so far. It was really easy to set up and use after watching only, 1-2 of the videos Cad-ray has on the website. Training with Andy was a breeze! Looking forward to taking level 2 training soon. - 1/20/2022Medit i700
Jason OhEveryone at CAD Ray has been amazing. Glad I chose them for my Medit and Sprint Ray purchase. Our training with Kaila was awesome. Thank you - 1/04/2023Ryan Anardi
Just ordered my i700 yesterday and it ships today. Customer support has been amazing in answering all my questions completely. Looking forward to my delivery day like a kid at Christmas. - 11/03/2021Medit i700Benjamin Polan
A while ago I became interested in an intra oral scanner for my office especially for dental sleep medicine and TMJ appliances. I searched online for Medit and found cad ray. Laura from Cad-ray quickly responded and set up a zoom meeting so she could... read moreA while ago I became interested in an intra oral scanner for my office especially for dental sleep medicine and TMJ appliances. I searched online for Medit and found cad ray. Laura from Cad-ray quickly responded and set up a zoom meeting so she could demo the unit. Great job at helping me understand. She set up the financing and I got my unit. A few glitches with my internet speed and getting IT to help with my upload and download speeds and I was ready to go. Every time I had a question I texted Laura and almost like she was waiting for my call she responds. We it turned out my unit wasn't just right so she immediately responded we will replace you unit. Laura has been a joy to work with and the customer service given will only encourage me to do business with cad-ray again.
Benjamin Polan DMD, D,ABDSM read less - 8/27/2021Medit i700Chase Funk
This has been awesome, to be honest I have know idea how to use it but our team members have picked it up so easy!! - 6/16/2020
Robert CrosbyThe i700 is the second scanner I have purchased. It is hands down far superior in terms of quality and ease of use than my first scanner (3M Tru Def). I was hesitant to enter the market again but wanted to mainly for implant reasons. After talking... read moreThe i700 is the second scanner I have purchased. It is hands down far superior in terms of quality and ease of use than my first scanner (3M Tru Def). I was hesitant to enter the market again but wanted to mainly for implant reasons. After talking with Laura and watching her presentation with my staff, we were sold! The i700 was extremely reasonable in price while being similar to units costing twice as much. CAD-Ray made this possible. I found their on line training to be adequate in learning the necessary skills to start scanning, I continue to watch these videos as I sharpen my skills. Initially I was concerned about the on line training. But now I actually prefer this way of training as it is self paced and you always have the library of videos to watch when needed. Laura has been there to answer questions and help me whenever needed and I’m talking on nights and weekends too! I admit I was was extremely hesitant to get another scanner, especially with an online outfit; but I have no regrets and highly recommend CAD-Ray and Laura for anyone needing a scanner! They provide excellent services. read less - 4/23/2022
Thanh HuynhI am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful si... read moreI am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful situation into a seamless experience. Highly recommend! read less - 8/02/2024Zachary Breen
I purchased the Medit i700 from CAD-Ray back in May and the purchasing process, setting-up and trouble shooting has been extremely easy and straight forward with CAD-Ray. The Medit i700 is one of the best, if not the best, scanner I have used in the ... read moreI purchased the Medit i700 from CAD-Ray back in May and the purchasing process, setting-up and trouble shooting has been extremely easy and straight forward with CAD-Ray. The Medit i700 is one of the best, if not the best, scanner I have used in the past 5 years of using intraoral scanners. Recently I ran into a software issues with my scanner and I am extremely impressed with CAD-Ray and Medit's timely manner in addressing my issue. Within minutes I was on the phone with them and they had my concerns addressed and solved. I previously recommended a few colleagues to CAD-Ray and I will continue to recommend with even greater enthusiasm. I am very pleased with their customer service and the Medit i700. Thank you CAD-Ray! read less - 9/30/2021Medit i700Thomas Lim
5 stars for a great product and great service. After much research I knew I was set on the Medit 500. I considered some of my local equipment reps, as well as cad-ray. Cad-ray won out due to their efficiency, speed of service, and knowledge. Their on... read more5 stars for a great product and great service. After much research I knew I was set on the Medit 500. I considered some of my local equipment reps, as well as cad-ray. Cad-ray won out due to their efficiency, speed of service, and knowledge. Their online presence makes it easy to get help via messaging, social media, or phone. The fact that one of the employees of Medit (an engineer?) posts on the cad-Ray Facebook group speaks volumes of the vendor-mfg relations.
The scanner itself works great, but make sure to contact them to get the minimum specs required for a laptop — it will make a difference in how the scanner performs. I had some slow scans at first but upgraded from 8gb to 32gb ram and also got some coaching from customer service (Frank) to get me up to speed.
To make the scanner mobile, I purchased this cart from Staples: https://www.staples.com/Oklahoma-Sound-Premium-Audio-Visual-Presentation-Cart-40-1-2-H-x-18-W-x-30-D-Black-Ivory-Wood/product_932437.
Lastly, I purchased “3M Dual Lock Fastener” to keep the power module attached to the wand from falling off the cart. I carry the scanner between two offices, so I wanted something sturdy, but removable. (see in photos). The hockey puck shaped holder (comes with the scanner) is heavy and sticks to the countertop without needing any adhesive. read less - 10/12/2019Medit i500 Intra-Oral Scanner for the D.I.Y. Dentist - Get this scanner for $16,000 after our rebate!
Delicate DentistryCad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remar... read moreCad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remarkably persistent in ensuring everything runs smoothly. I'm especially grateful to Destaney and Laura for their ongoing assistance- their dedication and expertise have made a world of a difference! read less - 5/15/2025
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