I'm from a dental office and I think the customer service when we have needed it has been fantastic. Most recently we had a material failure and needed a replacement, I called the home office and within that 15 minute phone call Ericka helped me reor...read moreI'm from a dental office and I think the customer service when we have needed it has been fantastic. Most recently we had a material failure and needed a replacement, I called the home office and within that 15 minute phone call Ericka helped me reorder the part and we got it the next day. She dealt with the warranty and it was about as easy an experiencevas I've ever had.In my mind when so many products are similar, the stand out has to be the people working with you. This company is doing something right.read less - 9/25/2026
Gevik Marcarian
Great experience so far from sales to tech support. - 9/17/2026
Chelsea Bricker
Working with CAD-Ray has been a great experience. The support is friendly and available when I need them. - 9/08/2026
Dr. Emmanuelle Zennie
I’ve been a customer of cadray since 2022, they have always been professional, efficient and attentive. From the purchase of the equipment to warranty support, with the consistent and reliable rapport from our tech support specialist Ericka, they hel...read moreI’ve been a customer of cadray since 2022, they have always been professional, efficient and attentive. From the purchase of the equipment to warranty support, with the consistent and reliable rapport from our tech support specialist Ericka, they helped a technologically challenged dentist (me) cross over to digital dentistry. Thank you CadRay!🩷read less - 9/03/2026
R B
Such a great customer service! If i were to buy another scanner, I would buy with them - 8/21/2026
Smiles On Greatwood
Ericka Garcia was able to move her schedule around to do a last minute Zoom training with me since I has free time with no patients. She was very knowledgable and went over test pt scans with me practicing while on the Zoom. - 8/20/2026
Zirkarts Dental Laboratory
I am a prosthodontist and lab owner, and I have been working in the digital dentistry world for more than 15 years, with experience using many different companies and systems.After replacing a couple of milling units, I had the opportunity and good f...read moreI am a prosthodontist and lab owner, and I have been working in the digital dentistry world for more than 15 years, with experience using many different companies and systems.After replacing a couple of milling units, I had the opportunity and good fortune to work with Cad-Ray. As we all know, starting a new relationship can sometimes be a little hit or miss. In the beginning, things were not completely smooth, but what truly makes a company great and successful is its service, dedication, and commitment to its clients—especially when there are a few hiccups along the way.Cad-Ray has been absolutely fantastic. Their entire team has gone above and beyond my expectations, and I genuinely feel that I have found a company I can work with for a long time.I am now a big fan and would not hesitate to purchase through Cad-Ray again. Thank you to the entire team for your dedication, support, and commitment to your clients.God bless you guys!Giancarlo Romero DDS, MSread less - 8/15/2026
Liliana Paz
Their support post sale is really what makes them 5 stars. I was able to reach out and get help with my questions immediately, even when I had a patient in the chair. The continuity of support is excellent, Heather handled it start to finish. Respons...read moreTheir support post sale is really what makes them 5 stars. I was able to reach out and get help with my questions immediately, even when I had a patient in the chair. The continuity of support is excellent, Heather handled it start to finish. Responsive and helpful!read less - 8/13/2026
Steven Oshins
I've been fortunate to have had the opportunity to work with Ericka multiple times in the past week. She is pleasant, knowledgeable, and very personable. Ericka addressed all of my concerns in a timely manner. I find the company easily available and ...read moreI've been fortunate to have had the opportunity to work with Ericka multiple times in the past week. She is pleasant, knowledgeable, and very personable. Ericka addressed all of my concerns in a timely manner. I find the company easily available and responsive for all remote assistance.read less - 8/11/2026
Missy
I want to give a special shout-out to Griffen and the entire CAD RAY technical support team for their outstanding service and support. Griffen has recently gone above and beyond to help us with our dental equipment. He is knowledgeable, patient, prof...read moreI want to give a special shout-out to Griffen and the entire CAD RAY technical support team for their outstanding service and support. Griffen has recently gone above and beyond to help us with our dental equipment. He is knowledgeable, patient, professional, and truly takes the time to make sure our questions and concerns are addressed.We have also had a wonderful experience with the entire CAD RAY team. Personally we have had the chance to work with Frank and Ryan as well, and they too are amazing! Everyone we have worked with has been responsive, helpful, and committed to getting our issues resolved as quickly as possible.Having a dependable support team is so important in a busy dental office, and CAD RAY has consistently shown us that we can count on them when we need help.Thank you, Griffen and the entire CAD RAY team, for your exceptional customer service and continued support. We truly appreciate everything you do!Annette-Medina Family Dentalread less - 8/07/2026
daniela inman
Thank you so much for your help Erika for your promotion responses and help.You are awesome ! - 7/30/2026
Alex Besmer
I had the best experience with Mr. Bonner and Mr. Cortes. I can’t say I’m the easiest customer and they made this whole process seamless and easy. I’d recommend them to any dentist looking to get into digital workflows. - 7/23/2026
Alaa Moustafa, DDS, MS
excellent customer support and very helpful, patient and professional technical support, thank you Cad-Ray team - 7/09/2026
Tom Bartley
What a fantastic supplier. They stock very hard to find parts and their customer service is superb. So willing to help me in a tough spot. They really hustle to make things awesome. Matt in particular is simply a great guy and a fantastic business pa...read moreWhat a fantastic supplier. They stock very hard to find parts and their customer service is superb. So willing to help me in a tough spot. They really hustle to make things awesome. Matt in particular is simply a great guy and a fantastic business partner.read less - 6/24/2026
Jeffrey Urban
Everyone at CAD-RAY has been awesome to work with. I purchased the Shining 3D ELF. Heather set me up and did training. She was great!! - 6/23/2026
karneet sethi
Destaney Lathero from Cad ray is very helpful and always have a great experience working with her. Highly recommended!! - 5/28/2026
michael nugent
Destaney Lathero was an amazing Shinning Elf trainer. - 5/21/2026
Jorge Gonzalez
The best technical experience ever!!! Technical support calls can be somehow annoyingly, lengthy and frustrating. I recently experienced an issue with my IO and thankfully Erica from Cad-ray took my call. She was so nice and polite, but also obsessiv...read moreThe best technical experience ever!!! Technical support calls can be somehow annoyingly, lengthy and frustrating. I recently experienced an issue with my IO and thankfully Erica from Cad-ray took my call. She was so nice and polite, but also obsessive with her work, she went back and forth logging into my laptop tweaking every possible settings, she made several calls until she fund satisfactory results.I have dealing with CadRay for about 8 years, I have bought most of my technology acquisitions for my practice. I 💯 recommend itread less - 5/20/2026
LORAN ONG
Giovanni Cortes and Kaila Larson were super helpful setting me up with my intraoral scanner. Would 100% recommend CAD-Ray. - 5/14/2026
Enoch Kim
Gio and Heather at CadRay support are amazing!!! Professional, efficient and kind! - 5/14/2026
LoAn Huynh
Erika is one of a kind! She truly is patient with me. She has gone above and beyond to help me every time I call her. We have a few locations and she is always prompt in her responses and always manages to find a solution for me. I wish every rep was...read moreErika is one of a kind! She truly is patient with me. She has gone above and beyond to help me every time I call her. We have a few locations and she is always prompt in her responses and always manages to find a solution for me. I wish every rep was reachable ALL THE TIME and helpful! Thank you Erika! ❤️read less - 6/04/2025
Delicate Dentistry
Cad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remar...read moreCad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remarkably persistent in ensuring everything runs smoothly. I'm especially grateful to Destaney and Laura for their ongoing assistance- their dedication and expertise have made a world of a difference!read less - 5/15/2025
Penelope Lee
Frank and his team have always been ready and able to help us with any issue we’ve come across in the last 2 years since we purchased our mill and equipment from them. Today, Griffen went above and beyond to find a solution to our software issue. I w...read moreFrank and his team have always been ready and able to help us with any issue we’ve come across in the last 2 years since we purchased our mill and equipment from them. Today, Griffen went above and beyond to find a solution to our software issue. I was able to finish a project on time for a patient in pain because of his dedication. “We’ve never had a more helpful team for any of our equipment” was a quote from our head Doctor today. Excellent job Griffen and team!read less - 5/14/2025
Dr. Steven E. Hollister
Had a training session for use of my Medit scanner this afternoon, and Heather G. was simply the best.....knowledgeable, patient and a great trainer. She had a wealth of knowledge regarding my scanner and she was so very patient with my computer glit...read moreHad a training session for use of my Medit scanner this afternoon, and Heather G. was simply the best.....knowledgeable, patient and a great trainer. She had a wealth of knowledge regarding my scanner and she was so very patient with my computer glitches! CAD-Ray is number one in my book! Thanks Heather, your time was much appreciated! Dr. Steve Hollisterread less - 5/14/2025
Brenden Rogers
This company is excellent. Their knowledge, support, and sincerity is unmatched.Thank you, Frank, Damien, and Jonathan. You guys rock! - 5/08/2025
Andrea Sleep
Thank you guys so much. You guys have the absolute best customer service! - 5/05/2025
Susan Latimer
Cad Ray has always provided me with the best customer support for my Medit scanner. Today, I worked with Destiny. She is quick to respond and identify problems and also great at explaining how to fix them! I highly recommend this company! - 5/01/2025
lizette aguero
Highly recommended. Ericka help me through all the process when we were having some trouble with our scanner. The help was super fast and secure. She answered all our questions and made sure our scanner were working perfectly. - 4/29/2025
Victoria Rinando
Danielle was super helpful and kind trouble shooting to get us back up and going very quickly this morning. We appreciate it! - 4/15/2025
Ravi Sawhney
Fantastic folks. I'm an orthodontist and opened an office in 2020. They helped me find the perfect intraoral scanner to suit my needs. Not too much or too little, and a great price. Every time we have a technical question, a sharp human answers the p...read moreFantastic folks. I'm an orthodontist and opened an office in 2020. They helped me find the perfect intraoral scanner to suit my needs. Not too much or too little, and a great price. Every time we have a technical question, a sharp human answers the phone, troubleshoots, and remotes in when needed-- navigating MS updates and graphics card issues. My i500 died this week. They overnighted me a trade-in at a totally reasonable price, and even shipped me a laptop to drive the i600 while I got a new one (they knew my 2020 laptop wouldn't keep up!). CAD-Ray has consistently hit it out of the park.read less - 4/14/2025
Faisal Mir
Exceptional customer service! - 4/11/2025
A C
Kaila and Laura were amazing to work with. I would not hesitate to buy again from them. Super helpful/available and one of the best experiences I’ve had making such a big investment in equipment like I had to make for my practice. Way to go Cad Ray f...read moreKaila and Laura were amazing to work with. I would not hesitate to buy again from them. Super helpful/available and one of the best experiences I’ve had making such a big investment in equipment like I had to make for my practice. Way to go Cad Ray for running a solid business!read less - 11/15/2024
Laura
Very helpful and attentive when setting up my new Medit scanner. Seamless process from start to finish - 10/28/2024
All Clear
Great experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventuall...read moreGreat experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventually be adding to our practice.read less - 10/23/2024
Chris Kleist
Cad-Ray is the absolute best if you're in the market for digital dental tools. I have purchased two Medit scanners through them. There will be hiccups with any complex piece of machinery, but every time I have needed Cad-Ray, they have been there. I ...read moreCad-Ray is the absolute best if you're in the market for digital dental tools. I have purchased two Medit scanners through them. There will be hiccups with any complex piece of machinery, but every time I have needed Cad-Ray, they have been there. I recently had a scanner go down. I called Cad-Ray tech support and they got me on the phone with Medit immediately. Within a day, a replacement scanner was sitting on my desk. It doesn't get much better than that.read less - 10/03/2024
Jordan Bower
Frank helped me out when 3dbiocad could not help me with my trios issue. Thank you cad-ray. - 9/15/2024
Matt v
Matt Newman was excellent solving a cable problem.! Quick response and good follow up! - 9/11/2024
Kip Covington
Customer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several fri...read moreCustomer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several friends, I purchased a second scanner through cad-ray and had them transfer over our support for the first. I wish I would have done this years ago. Destaney, has been incredible helping us troubleshoot a hardware issue that came up. It was on 3-shapes side but not only did she run it up the ladder there and get us back up and running quickly, but she promptly answered all questions and continuously checked in to make sure things were moving along. I won't purchase from anyone else going forward.read less - 8/14/2024
Thanh Huynh
I am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful si...read moreI am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful situation into a seamless experience. Highly recommend!read less - 8/02/2024
Northwest Orthodontics
Every staff member has been very helpful and kind every time we call. Thank you! - 7/24/2024
SCOTT MEUSELBACH
I bought a Medit i700 and admittedly did not use it for a year or so. Once I got going on it, I now hate analog impressions (time, lab time, expense, questions of quality, etc). I had a cord go bad (fray) and could not scan. I called and spoke to Hea...read moreI bought a Medit i700 and admittedly did not use it for a year or so. Once I got going on it, I now hate analog impressions (time, lab time, expense, questions of quality, etc). I had a cord go bad (fray) and could not scan. I called and spoke to Heather, and she was outstanding in providing service. I texted a pic, she corresponded with Medit, and they got a new one to me the next day. Tracking, email correspondence, etc. all was provided there as well. I was back up and running in no time, and having to do some analog impressions made me realize how much we love the scanner. The service from Heather and Medit (Dane) verified it. I sent a text out to a pile of dental friends to let them know as well. Highly recommended!read less - 7/10/2024
John Eum
Love all the staff there. Great support and instruction from Armen, Laura, Damien. We are very grateful for Kaila who has been incredible in getting us going - very friendly, professional and responsive. Thank you! - 7/03/2024
Jansen Bean
Heather with CADRay provided wonderful assistance with setting up our new scanner, and was able to work around a minor scheduling issue on my part. Top notch service! - 6/28/2024
Andy M
It has been great to work with Laura and Heather. The purchase, financing, shipping, and training process has been smooth. The training was very comprehensive and not rushed at all. I love my Medit i-600 scanner, and I recommend CAD-RAY 100%! - 5/22/2024
Ma. Teresa Santana
Best support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to...read moreBest support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to help them. Told her next time buy from Cad Rayread less - 5/10/2024
Brandon Jones
Cad-Ray customer service is great! Super responsive and efficient. - 3/26/2024
Greg Stepka
Highly Recommend working with Cad-Ray. Just purchased a MeditI700. So easy to work with. Training with Destaney was awesome. - 3/19/2024
Aaron LaRock
Dentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't reg...read moreDentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't regret getting whatever you need through Cad Ray.read less - 3/15/2024
Tiffany Lee
Update to CAD-Ray as this company has morphed into something even better and grander than it was previously. This is the company where you go to when you need a scanner or 3d printer. Their customer service is second to none and their training on sca...read moreUpdate to CAD-Ray as this company has morphed into something even better and grander than it was previously. This is the company where you go to when you need a scanner or 3d printer. Their customer service is second to none and their training on scanners is top level. Don't buy your scanners anywhere else because Cad-Ray is the only company who knows how to solve any of your problems and provides the best technical support. I recently had purchased a software to mill crowns from my medit to my MCXL. No body could get it to work.12 months in and I was resigned to it not working and not being able to mill in house. With Cad-Ray's tremendous hard work, we were able to get the milling unit synchronized to the inlab and inlab synchronized to clinux and clinux meshed to medit. I am now milling scanned crowns for the first time in about 12 months. Yay Cad-Ray, Thank you!!!!!read less - 3/06/2024
Roy Elturk
Outstanding customer service! Laura helped me purchase my first Trios scanner and she took the time to go over all the specs, models, and details with me. Their on going tech support is what sets this company a part from others. - 3/05/2024
This is a first molar crown that was replaced with an in-office milled eMax restoration. The adjacent second molar had recurrent decay under the existing class 2 restoration. That was removed and replaced and pre-existing crown was also removed.
The preparation was refined and the recurrent decay was removed. Once hemostasis was achieved and the tissue was retracted the area was scanned with the medit i500. The crown was designed to full contour and milled chairside. After it was chrystalized, it was bonded into place with Nx3 resin cement. The excess was removed and an immediate post-op bitewing was taken to verify that no excess cement was left behind.
Pre-Op
This video shows the design of a crown after the impression was taken where vivid colors of the retraction cord, the sulcus, the preparation, and the details of the adjacent tooth can be visualized.
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Immediate Post-Op
Download the case files in OBJ Format
There are so many incredible and robust features to exocad and it is precisely why there are over 35,000 users around the world. There are many distributors to the software, including us, at CAD-Ray.com
We focus mostly on our clients who are generally dentists, and our main goal is to streamline your workflow and make this easy and not intimidating. During our two day hands-on course for new medit i500 owners, we install the software and design four cases in exocad.
Here are some of the top highlights for you to understand. The software is installed and self contained within a folder that you can place anywhere on a computer’s directory. What’s great about this is that your software operates completely independent of the windows operating system. So whenever there is an automatic windoes update, it does not mess with your configurations or settings and you don’t have to deal with firewalls and other technical terms we don’t even comprehend.
Another benefit to this is that you can place this folder on the cloud like dropbox and then you can go to ANY machine- at home, in another operatory, at another office and launch the program there, instead of carrying a laptop around. Since the data can only be accessed by a real license / dongle, there are no concerns about HIPAA violations as it is encrypted and only accessible by the active license. Moreover, one machine can be running Windows 7 and another could be runnng Windows 10, and you wouldn’t know the difference or have to worry about configurations
Also, multiple doctors in multiple locations could be working off the same program on the cloud, as long as they have an active dongle. This really allows for a lot of flexibility in a practice or a group setting.
You can see the basic elements in the folder, which are broken down into a case data storage folder, the CADApp and the DentalDB folders. We’ll explain what these other two folders do below.
As a distributor, we can custom make our own private label version of exocad. Since we are focused on chairside dentistry, or on dentists, generally, we strip the software down to the essentials. Namely, we’ve programmed it for inlays, onlays, crowns, and veneers. We also include bridges that can fit in 40mm blocks. You can choose to add on other modules like implant planning, implant designs, dentures, etc.. if you choose to.
It is important for you to understand that we provide a fully functional version of this software, and if you want to add more features as your confidence grows, all you have to do is swap out these files called WorkParamsDB.xml
Watch the video that shows you how we have multiple versions of the file. We provide you with many versions of this file that you always have access to and they are all configured differently. In seconds, you can change the look and the feel of the software to your liking, and turn on multiple modules that we hide from the version that we provide. Please note that we only provide support and tutorials for the what we call the Dentist Version of exocad, as opposed to the lab version. If you grow to the point where you want to add the other components, it is very to transition, just recognize that we don’t support the heavy duty version. We certainly can refer you to the right people to learn how to use those extended functions.
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One more thing for you to get excited about is the WorkParamConfigTool.exe
Now, if you are scared of the mouse and can’t press the “Any Key” button on keyboard, stop reading any further.
One of the greatest advantages of digital impressions is the ability to copy a pre-existing condition. This has a lot of benefits, one of which is that the patient will not notice a difference in the new restoration vs. the old one. For this to happen with the medit i500, you need an extra image catalog box. Rumor is that this will be available in the near future. Since we only have the upper and lower jaws, and the buccal bite to imagine into (and scanbody catalog boxes), what you can simply do is treat the case as if they are two separate patients.
Create a new patient, and scan the preop condition and save the case. Once processed, you can export the case file in OBJ, PLY, or STL format.
You can then launch a second case, where you take the opposing, the prepared arch, and the buccal bite images. You can download the Korolation OBJ case files and design along. Just remember, in exocad, the upper and lower arches from “patient #2″ will automatically articulate with each other, but you will have to manual import the preop scan and merge the prepped model and the pre-op models.
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Once you import in the pre-op condition, you can manually relate the models to each other by identifying common landmarks between the two models. After you perform alignment, you can then click on “Best fit matching”. The color scheme in exocad is a great guide in letting you know how well you have articulated the models together.
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The more blue you see in the Korolated models, the more reliable your stitch is and you can be assured of greater accuracy in your final restoration.
To see this case presented in webinar fashion click on the image and enter the members area for much greater detail and information
Pre-existing restorations that warranted replacement with an increase in vertical dimension.
Pre-existing restorations that warranted replacement with an increase in vertical dimension. The upper and lower arch were captured with the medit I500 and articulated together with enough clearance to accommodate new restorations and to restore the patient to an ideal tooth position.
This video shows how the vertical dimension was captured with cotton rolls blocking out the tongue and the dark oro-pharynx, which usually spell trouble for an IOS
The digital models were then imported into a third party software where a library of tooth morphologies are available for the clinician to choose from.
Once the appropriate library is chosen, the digital wax ups are performed. In the subsequent photos you can see the transparent overlay of the wax-ups to the original position of the existing dentition
Once the case is designed to the ideal vertical dimension then multiple shells can be fabricated for treatment. The wax up model can be uniformly reduced by .5mmm’s circumferentially and a temporary shell can be designed. Once the teeth are prepared, these shells can be relined and seated onto the preps.
FIRST VERTICAL DIMENSION
The initial vertical dimension was greater than desired and the tooth shape was too bulky in appearance.
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ADJUSTED TEMPORARIES AND NEW VERTICAL DIMENSION
Over the course of a few appointments, the vertical dimension was reduced and the temporaries were adjusted to the patient’s desires. The new upper and lower arch were captured with the Medit i500 and the jaws were related to each other.
This was then imported into exocad where the prepped arches from a few weeks prior were force matched to the new bite
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After the upper jaw was related to the temps, the same was done with the lower arch. Great care was taken to make sure the arches were properly related to each other throughout the process
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CASE DESIGNS
The case was designed by CADENT BESSA, and the models were printed by Burbank Dental Lab with Carbon Printers. There restorations were milled and cut back and layered by Burbank Dental Lab