I'm from a dental office and I think the customer service when we have needed it has been fantastic. Most recently we had a material failure and needed a replacement, I called the home office and within that 15 minute phone call Ericka helped me reor...read moreI'm from a dental office and I think the customer service when we have needed it has been fantastic. Most recently we had a material failure and needed a replacement, I called the home office and within that 15 minute phone call Ericka helped me reorder the part and we got it the next day. She dealt with the warranty and it was about as easy an experiencevas I've ever had.In my mind when so many products are similar, the stand out has to be the people working with you. This company is doing something right.read less - 9/25/2026
Gevik Marcarian
Great experience so far from sales to tech support. - 9/17/2026
Chelsea Bricker
Working with CAD-Ray has been a great experience. The support is friendly and available when I need them. - 9/08/2026
Dr. Emmanuelle Zennie
I’ve been a customer of cadray since 2022, they have always been professional, efficient and attentive. From the purchase of the equipment to warranty support, with the consistent and reliable rapport from our tech support specialist Ericka, they hel...read moreI’ve been a customer of cadray since 2022, they have always been professional, efficient and attentive. From the purchase of the equipment to warranty support, with the consistent and reliable rapport from our tech support specialist Ericka, they helped a technologically challenged dentist (me) cross over to digital dentistry. Thank you CadRay!🩷read less - 9/03/2026
R B
Such a great customer service! If i were to buy another scanner, I would buy with them - 8/21/2026
Smiles On Greatwood
Ericka Garcia was able to move her schedule around to do a last minute Zoom training with me since I has free time with no patients. She was very knowledgable and went over test pt scans with me practicing while on the Zoom. - 8/20/2026
Zirkarts Dental Laboratory
I am a prosthodontist and lab owner, and I have been working in the digital dentistry world for more than 15 years, with experience using many different companies and systems.After replacing a couple of milling units, I had the opportunity and good f...read moreI am a prosthodontist and lab owner, and I have been working in the digital dentistry world for more than 15 years, with experience using many different companies and systems.After replacing a couple of milling units, I had the opportunity and good fortune to work with Cad-Ray. As we all know, starting a new relationship can sometimes be a little hit or miss. In the beginning, things were not completely smooth, but what truly makes a company great and successful is its service, dedication, and commitment to its clients—especially when there are a few hiccups along the way.Cad-Ray has been absolutely fantastic. Their entire team has gone above and beyond my expectations, and I genuinely feel that I have found a company I can work with for a long time.I am now a big fan and would not hesitate to purchase through Cad-Ray again. Thank you to the entire team for your dedication, support, and commitment to your clients.God bless you guys!Giancarlo Romero DDS, MSread less - 8/15/2026
Liliana Paz
Their support post sale is really what makes them 5 stars. I was able to reach out and get help with my questions immediately, even when I had a patient in the chair. The continuity of support is excellent, Heather handled it start to finish. Respons...read moreTheir support post sale is really what makes them 5 stars. I was able to reach out and get help with my questions immediately, even when I had a patient in the chair. The continuity of support is excellent, Heather handled it start to finish. Responsive and helpful!read less - 8/13/2026
Steven Oshins
I've been fortunate to have had the opportunity to work with Ericka multiple times in the past week. She is pleasant, knowledgeable, and very personable. Ericka addressed all of my concerns in a timely manner. I find the company easily available and ...read moreI've been fortunate to have had the opportunity to work with Ericka multiple times in the past week. She is pleasant, knowledgeable, and very personable. Ericka addressed all of my concerns in a timely manner. I find the company easily available and responsive for all remote assistance.read less - 8/11/2026
Missy
I want to give a special shout-out to Griffen and the entire CAD RAY technical support team for their outstanding service and support. Griffen has recently gone above and beyond to help us with our dental equipment. He is knowledgeable, patient, prof...read moreI want to give a special shout-out to Griffen and the entire CAD RAY technical support team for their outstanding service and support. Griffen has recently gone above and beyond to help us with our dental equipment. He is knowledgeable, patient, professional, and truly takes the time to make sure our questions and concerns are addressed.We have also had a wonderful experience with the entire CAD RAY team. Personally we have had the chance to work with Frank and Ryan as well, and they too are amazing! Everyone we have worked with has been responsive, helpful, and committed to getting our issues resolved as quickly as possible.Having a dependable support team is so important in a busy dental office, and CAD RAY has consistently shown us that we can count on them when we need help.Thank you, Griffen and the entire CAD RAY team, for your exceptional customer service and continued support. We truly appreciate everything you do!Annette-Medina Family Dentalread less - 8/07/2026
daniela inman
Thank you so much for your help Erika for your promotion responses and help.You are awesome ! - 7/30/2026
Alex Besmer
I had the best experience with Mr. Bonner and Mr. Cortes. I can’t say I’m the easiest customer and they made this whole process seamless and easy. I’d recommend them to any dentist looking to get into digital workflows. - 7/23/2026
Alaa Moustafa, DDS, MS
excellent customer support and very helpful, patient and professional technical support, thank you Cad-Ray team - 7/09/2026
Tom Bartley
What a fantastic supplier. They stock very hard to find parts and their customer service is superb. So willing to help me in a tough spot. They really hustle to make things awesome. Matt in particular is simply a great guy and a fantastic business pa...read moreWhat a fantastic supplier. They stock very hard to find parts and their customer service is superb. So willing to help me in a tough spot. They really hustle to make things awesome. Matt in particular is simply a great guy and a fantastic business partner.read less - 6/24/2026
Jeffrey Urban
Everyone at CAD-RAY has been awesome to work with. I purchased the Shining 3D ELF. Heather set me up and did training. She was great!! - 6/23/2026
karneet sethi
Destaney Lathero from Cad ray is very helpful and always have a great experience working with her. Highly recommended!! - 5/28/2026
michael nugent
Destaney Lathero was an amazing Shinning Elf trainer. - 5/21/2026
Jorge Gonzalez
The best technical experience ever!!! Technical support calls can be somehow annoyingly, lengthy and frustrating. I recently experienced an issue with my IO and thankfully Erica from Cad-ray took my call. She was so nice and polite, but also obsessiv...read moreThe best technical experience ever!!! Technical support calls can be somehow annoyingly, lengthy and frustrating. I recently experienced an issue with my IO and thankfully Erica from Cad-ray took my call. She was so nice and polite, but also obsessive with her work, she went back and forth logging into my laptop tweaking every possible settings, she made several calls until she fund satisfactory results.I have dealing with CadRay for about 8 years, I have bought most of my technology acquisitions for my practice. I 💯 recommend itread less - 5/20/2026
LORAN ONG
Giovanni Cortes and Kaila Larson were super helpful setting me up with my intraoral scanner. Would 100% recommend CAD-Ray. - 5/14/2026
Enoch Kim
Gio and Heather at CadRay support are amazing!!! Professional, efficient and kind! - 5/14/2026
LoAn Huynh
Erika is one of a kind! She truly is patient with me. She has gone above and beyond to help me every time I call her. We have a few locations and she is always prompt in her responses and always manages to find a solution for me. I wish every rep was...read moreErika is one of a kind! She truly is patient with me. She has gone above and beyond to help me every time I call her. We have a few locations and she is always prompt in her responses and always manages to find a solution for me. I wish every rep was reachable ALL THE TIME and helpful! Thank you Erika! ❤️read less - 6/04/2025
Delicate Dentistry
Cad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remar...read moreCad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remarkably persistent in ensuring everything runs smoothly. I'm especially grateful to Destaney and Laura for their ongoing assistance- their dedication and expertise have made a world of a difference!read less - 5/15/2025
Penelope Lee
Frank and his team have always been ready and able to help us with any issue we’ve come across in the last 2 years since we purchased our mill and equipment from them. Today, Griffen went above and beyond to find a solution to our software issue. I w...read moreFrank and his team have always been ready and able to help us with any issue we’ve come across in the last 2 years since we purchased our mill and equipment from them. Today, Griffen went above and beyond to find a solution to our software issue. I was able to finish a project on time for a patient in pain because of his dedication. “We’ve never had a more helpful team for any of our equipment” was a quote from our head Doctor today. Excellent job Griffen and team!read less - 5/14/2025
Dr. Steven E. Hollister
Had a training session for use of my Medit scanner this afternoon, and Heather G. was simply the best.....knowledgeable, patient and a great trainer. She had a wealth of knowledge regarding my scanner and she was so very patient with my computer glit...read moreHad a training session for use of my Medit scanner this afternoon, and Heather G. was simply the best.....knowledgeable, patient and a great trainer. She had a wealth of knowledge regarding my scanner and she was so very patient with my computer glitches! CAD-Ray is number one in my book! Thanks Heather, your time was much appreciated! Dr. Steve Hollisterread less - 5/14/2025
Brenden Rogers
This company is excellent. Their knowledge, support, and sincerity is unmatched.Thank you, Frank, Damien, and Jonathan. You guys rock! - 5/08/2025
Andrea Sleep
Thank you guys so much. You guys have the absolute best customer service! - 5/05/2025
Susan Latimer
Cad Ray has always provided me with the best customer support for my Medit scanner. Today, I worked with Destiny. She is quick to respond and identify problems and also great at explaining how to fix them! I highly recommend this company! - 5/01/2025
lizette aguero
Highly recommended. Ericka help me through all the process when we were having some trouble with our scanner. The help was super fast and secure. She answered all our questions and made sure our scanner were working perfectly. - 4/29/2025
Victoria Rinando
Danielle was super helpful and kind trouble shooting to get us back up and going very quickly this morning. We appreciate it! - 4/15/2025
Ravi Sawhney
Fantastic folks. I'm an orthodontist and opened an office in 2020. They helped me find the perfect intraoral scanner to suit my needs. Not too much or too little, and a great price. Every time we have a technical question, a sharp human answers the p...read moreFantastic folks. I'm an orthodontist and opened an office in 2020. They helped me find the perfect intraoral scanner to suit my needs. Not too much or too little, and a great price. Every time we have a technical question, a sharp human answers the phone, troubleshoots, and remotes in when needed-- navigating MS updates and graphics card issues. My i500 died this week. They overnighted me a trade-in at a totally reasonable price, and even shipped me a laptop to drive the i600 while I got a new one (they knew my 2020 laptop wouldn't keep up!). CAD-Ray has consistently hit it out of the park.read less - 4/14/2025
Faisal Mir
Exceptional customer service! - 4/11/2025
A C
Kaila and Laura were amazing to work with. I would not hesitate to buy again from them. Super helpful/available and one of the best experiences I’ve had making such a big investment in equipment like I had to make for my practice. Way to go Cad Ray f...read moreKaila and Laura were amazing to work with. I would not hesitate to buy again from them. Super helpful/available and one of the best experiences I’ve had making such a big investment in equipment like I had to make for my practice. Way to go Cad Ray for running a solid business!read less - 11/15/2024
Laura
Very helpful and attentive when setting up my new Medit scanner. Seamless process from start to finish - 10/28/2024
All Clear
Great experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventuall...read moreGreat experience with CAD-Ray, specifically Damien, with purchasing and customer service with servicing a scanner that needed replacing under warranty. All around excellent service and I will definitely come back for future technology we'll eventually be adding to our practice.read less - 10/23/2024
Chris Kleist
Cad-Ray is the absolute best if you're in the market for digital dental tools. I have purchased two Medit scanners through them. There will be hiccups with any complex piece of machinery, but every time I have needed Cad-Ray, they have been there. I ...read moreCad-Ray is the absolute best if you're in the market for digital dental tools. I have purchased two Medit scanners through them. There will be hiccups with any complex piece of machinery, but every time I have needed Cad-Ray, they have been there. I recently had a scanner go down. I called Cad-Ray tech support and they got me on the phone with Medit immediately. Within a day, a replacement scanner was sitting on my desk. It doesn't get much better than that.read less - 10/03/2024
Jordan Bower
Frank helped me out when 3dbiocad could not help me with my trios issue. Thank you cad-ray. - 9/15/2024
Matt v
Matt Newman was excellent solving a cable problem.! Quick response and good follow up! - 9/11/2024
Kip Covington
Customer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several fri...read moreCustomer support! I've had handfuls of scanners over the years and support has always been the biggest variable. We recently had a scanner bought through and implant company and received limited to no support. Through recommendations from several friends, I purchased a second scanner through cad-ray and had them transfer over our support for the first. I wish I would have done this years ago. Destaney, has been incredible helping us troubleshoot a hardware issue that came up. It was on 3-shapes side but not only did she run it up the ladder there and get us back up and running quickly, but she promptly answered all questions and continuously checked in to make sure things were moving along. I won't purchase from anyone else going forward.read less - 8/14/2024
Thanh Huynh
I am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful si...read moreI am beyond impressed with Destaney and Cad-Ray! Despite accidentally throwing away my old scanner, which I was supposed to return, their team went above and beyond to advocate for me. Their exceptional support and understanding turned a stressful situation into a seamless experience. Highly recommend!read less - 8/02/2024
Northwest Orthodontics
Every staff member has been very helpful and kind every time we call. Thank you! - 7/24/2024
SCOTT MEUSELBACH
I bought a Medit i700 and admittedly did not use it for a year or so. Once I got going on it, I now hate analog impressions (time, lab time, expense, questions of quality, etc). I had a cord go bad (fray) and could not scan. I called and spoke to Hea...read moreI bought a Medit i700 and admittedly did not use it for a year or so. Once I got going on it, I now hate analog impressions (time, lab time, expense, questions of quality, etc). I had a cord go bad (fray) and could not scan. I called and spoke to Heather, and she was outstanding in providing service. I texted a pic, she corresponded with Medit, and they got a new one to me the next day. Tracking, email correspondence, etc. all was provided there as well. I was back up and running in no time, and having to do some analog impressions made me realize how much we love the scanner. The service from Heather and Medit (Dane) verified it. I sent a text out to a pile of dental friends to let them know as well. Highly recommended!read less - 7/10/2024
John Eum
Love all the staff there. Great support and instruction from Armen, Laura, Damien. We are very grateful for Kaila who has been incredible in getting us going - very friendly, professional and responsive. Thank you! - 7/03/2024
Jansen Bean
Heather with CADRay provided wonderful assistance with setting up our new scanner, and was able to work around a minor scheduling issue on my part. Top notch service! - 6/28/2024
Andy M
It has been great to work with Laura and Heather. The purchase, financing, shipping, and training process has been smooth. The training was very comprehensive and not rushed at all. I love my Medit i-600 scanner, and I recommend CAD-RAY 100%! - 5/22/2024
Ma. Teresa Santana
Best support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to...read moreBest support and customer service ever! My scanner is long past warranty and they still answer all my questions. When it's time to upgrade I'll be buying from them again. A friend bought same scanner from another vendor and got zero support. I had to help them. Told her next time buy from Cad Rayread less - 5/10/2024
Brandon Jones
Cad-Ray customer service is great! Super responsive and efficient. - 3/26/2024
Greg Stepka
Highly Recommend working with Cad-Ray. Just purchased a MeditI700. So easy to work with. Training with Destaney was awesome. - 3/19/2024
Aaron LaRock
Dentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't reg...read moreDentist here. Bought a scanner, mill and 3d printer with Cad-Ray. I don't know what I'd do if I bought these items without their support. They've helped me so much and are awesome. I felt I had to repay by writing them this nice review. You won't regret getting whatever you need through Cad Ray.read less - 3/15/2024
Tiffany Lee
Update to CAD-Ray as this company has morphed into something even better and grander than it was previously. This is the company where you go to when you need a scanner or 3d printer. Their customer service is second to none and their training on sca...read moreUpdate to CAD-Ray as this company has morphed into something even better and grander than it was previously. This is the company where you go to when you need a scanner or 3d printer. Their customer service is second to none and their training on scanners is top level. Don't buy your scanners anywhere else because Cad-Ray is the only company who knows how to solve any of your problems and provides the best technical support. I recently had purchased a software to mill crowns from my medit to my MCXL. No body could get it to work.12 months in and I was resigned to it not working and not being able to mill in house. With Cad-Ray's tremendous hard work, we were able to get the milling unit synchronized to the inlab and inlab synchronized to clinux and clinux meshed to medit. I am now milling scanned crowns for the first time in about 12 months. Yay Cad-Ray, Thank you!!!!!read less - 3/06/2024
Roy Elturk
Outstanding customer service! Laura helped me purchase my first Trios scanner and she took the time to go over all the specs, models, and details with me. Their on going tech support is what sets this company a part from others. - 3/05/2024
When planning for guided surgery in edentulous patients, it is important to have the final vertical dimension and tooth position determined. Ideally, a denture duplicate should be used with proper radiographic markers.
The traditional way was to embed radio-opaque material in the denture dupe, CT scan the patient with the denture dupes, and then CT scan the denture dupes themselves. Alternatively, you can scan the denture duplicates with a digital impression system. Here we used flowable composite and spread them through the wax set up and take a 3D X-ray of the patient. We then use those landmarks to merge the data sets between the digitize denture and the markers on the CT Scan
Once the dentures are digitized and merged with the CT data, the cases is analyzed to make sure there are no gaps in between the intaglio of the denture and the soft tissue of the palate and the lower / mandibular ridge
An important concept to keep in mind for these edentulous cases is that you actually need 2 models for each arch. One model is used for tooth positioning and implant design, and the other model is used for stent design. Essentially, you design the stent on the ridge, not the denture dupe
One of the biggest hassles in most software is to plan a guided surgery case when the tooth is still present in the arch. Some software will force you to part-take in pylon course handling, gymnastics maneuvers, musical chairs, and multiple imports and exports. The issue revolves around the placement of the sleeve / ring in the design step. Usually you are forced to manipulate the data in 3rd party software and then bring it back with the tooth virtually extracted.
This article is about how you can scan the arches and export the STL, OBJ, or PLY data from the Medit i500 scanner. You can then clone the same case and alter it- namely, you can crop out the tooth that will be extracted in the future. This video shows you how the virtual extraction is performed.
The multiple data sets are then imported in BlueSkyBio software where there are no limits to the number of models you can bring in. In the following video, you can see how the complete upper arch, the virtually extracted lateral arch model, and the opposing are brought in an merged with the CT Data.
The implant is planned for fully guided procedure and a surgical stent is manufactured on the model that has the virtual extraction. You cannot design a stent correctly with the tooth present in the equation. Open architecture and speedy results are the name of the game now with CAD/CAM dentistry. As you can see, these steps are super fast and easy with the open licensed Medit Scanner
This article documents how to capture upper and lower scans for an oral appliance to treat obstructive sleep apnea. The patient was recently diagnosed with mild sleep apnea with a Home Study Test which revealed quite a lot about his sleeping habits and patterns.
The patient decided to pursue treatment with an oral appliance in lieu of CPAP therapy. Upper and lower impressions were taken, and the occlusal relationship was captured in protrusive and with the vertical dimension set a a tolerable distance. Cotton rolls were used to block out the movement of the tongue which usually interferes with capturing the bite.
Once the bite is captured, we recommend that you move back to the maxilla and mandible catalog box and take additional images to complete and remaining voids in the model. At the end of the article, you can download in multiple formats to see the meshwork and the data that is rendered from the Medit i500 scanner.
Once the patient adapts to the appliance, a titration study will be conducted to measure the effectiveness of the oral appliance
This is a case imaged for an occlusal guard, wehre the upper arch took only 43 seconds to capture. Afterwads, the lower arch is captured, and then ultimately we move to the dual buccal bite. To get enough clearance, we just have the patient bite down on two cotton rolls and hold that position.
One thing to keep in mind is that when you move from one image catalog to another, some processing is done. What we recommend you do is to actually go back to your upper and lower models and fill in any missing data or correct any artifact you may have captured inadvertently. You can see in the footage how the second molars are corrected and filled in with good information.
This case shows a full arch imaging where the model starts to go “off track”. To keep the explanation simple, the further away you get from multiple planes / heights of immobile structures, and the more you image in flat areas, you can inadvertently introduce errors in your models. You can see a sample case here in the video.
There is a very simple solution, as you can see in this video. It entails consistently moving back to reliable landmarks to stitch new information to exisitng correctly. If you notice how we start imaging on the occlusal of the premolars and the molars, then we roll to the facial of the molars and the back around to the palatal of the molars. Then we sweep over soft tissue on the palate. But we don’t continue in that direction. We immediately return to the molar area so the software has landmarks it can recognize.
We then move the camera forward, image the palatal of the premolars, and then sweep back across the palatal midline. We repeat this back and forth movement to maintain a proper path for the software to recognize landmarks that do not move, in the equation. With this technique, you can scan a whole upper arch in just a couple of minutes and capture great details of the dentition and the soft tissue on the palate
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Here, you can see how the software rendered a perfectly accurate and detailed upper arch with the palatal vault captured without any errors.
A common question we get at CAD-Ray is if we can duplicate a denture with the Medit i500. It works, and takes about 5 minutes. You can then instantly export the STL, OBJ, or PLY file and take it to any software you want and design cases, print denture duplicates, or use it to set the vertical dimension of a case you are working on. If you capture the lower arch in occlusion with the upper arch wit the buccal bite, you an very accurate articulate edentulous arches to each other, get the right vertical dimension, and start your case planning. This denture dupe can also aid you with setting the teeth and their incisal edges in the correct position
You have to be aware of the fact that you may introduce errors in the process so you have to image properly to reduce those errors. Here is some footage on imaging the denture. We do think scanning this with the desktop scanner, the Medit T500 is a more practical approach.
Once an case is captured and processed, it is stored in the MeditLink Box of the software. You can open the same case file and apply different functions to it. You can clone the case, so that nothing is altered from the last step. You can delete it and rescan, or you can add new data to the equation.
This simple second molar restoration was imaged with the Medit i500. There was no retraction used and the lab worked with the OBJ file to render an eMax restoration. The fit to the margins was perfect and the occlusion and contacts were not adjusted. The benefit of digital impressions is the dramatic reduction in redos!
A frequent question we receive at CAD-Ray is if the Medit i500 can scan edentulous arches. You can certainly introduce errors in the process, but if you follow proper guidelines, you can easily render accurate models. The trouble starts with long span areas that are flat and edentulous and the mesh from one image to the next doesn’t quite line up properly and you veer off track. There are a lot of remedies for this and we detail it in our hands-on courses.
Here is a quick video on how to manage these large cases.
Most Intra-Oral Scanners take time to process the models after you capture them. We highly recommend that you take advantage of the time it takes the patient to get numb. In the first video, you will see how the upper arch, the lower arch, and the buccal bite are taken in real time. There is no editing done and you can see the scan time in the upper left corner. Once you hit save, the software will “clean up” the data and remove artifact and render clean models. As it is saving, you can start your preparation after proper isolation and retraction. Here, the optragate was used in conjunction with the Isolite.
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Once the preparation is finished and the tissue is retracted, you can bring the model back to the appropriate scan stage, edit out the area that was modified and the rescan just the area that has been altered. In this video, you can see how just the prepared tooth fills the cropped model. Once finished, when you hit save, there is little processing left for the software to do.
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Another example of how well the i500 from Medit can scan with a deep focal length. This is impossible to do with any other IOS system on the market. Don’t misunderstand, this is not an easy impression to capture, but if you are well trained and know what you are doing, it’s very accurate and simple.
In this video you will see how the upper arch is captured in under a minute. Then the lower arch is capture with the healing abutment removed. Watch carefully how there is a lot of effort made to capture the distal wall / contact area of the bicuspid. You can also see the effort made to capture information below the height of contour of the distal molar. The mesial information is critical for designing the emergence profile of the abutment and restoration
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After both arches are captured, the software leads you to the step where you capture the peek impression post. It is seated completely and an X-ray was taken to verify the accuracy. The edentulous area where the abutment would be positioned is cropped on the Meditlink software, and the impression post is scanned. It is imperative to make sure the adjacent teeth are imaged so the software can properly line up the landmark of this scan with the previous scan of the edentulous mandible.
After the Peek Scan Body for a Narrow Platform is imaged, it is removed, and the patient bites down into maximum intercuspation. The camera then captures the data so that it can articulated the models together. The buccal bite scan turns green once a positive adaptation is made.
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Once the relationship of the upper arch and the lower arch are confirmed, the case can be submitted to a lab for the manufacturing of a custom abutment. You also have the choice of fabricating chairside abutments with a milling machine, if you choose to.
This is a case that demonstrates how a full arch scan is taken with the Medit i500. We generally recommend that you establish a good “purchase point” where you can always come back to if you get “lost during scanning”. It is very easy to start with the second premolar / first molar area by scanning the occlusal area. Migrate towards the last molar and then image both the buccal and lingual of the last molar.
These landmarks will help you get re-oriented if the patient moves or you need to stop for whatever reason. You will notice how fast the camera scans once it has these solid landmarks to recognize, and you can see it image from the palatal of the second molar from one side of the arch to the next.
After the upper arch is imaged, scans of the lower arch are taken, and then the buccal bite is captured. You will notice areas where some data is missing on both arches. It is really easy to go back in the process and fill in those areas. You can see that at the tail end of the video.
Once the case is captured, you can export the file and take it to third party software like BlueSkyBio Ortho Plan and start your clear retainer designs.
In this particular clinical case, the patient has opted to utilize clear aligners to straighten some anterior crowding. The Medit i500 was used to capture both the upper and lower jaws, and articulating paper was used to marked the clinical contact points.
The data was then taken to BlueSkyBio’s Orthoplan for design
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In this video, you can see how we verify the accuracy of the occlusal contacts. In the software, you can open the articulated arches and look for contact points made digitally and you can compare those to the clinical marks left with articulating paper.
Once you are satisfied with the models and the correct occlusal scheme, you can export those models in STL, OBJ, or PLY formats and import them into a third party software. Here, we have them imported into BlueSKyBio Ortho Planning software. Download the case files and design along
This is a case presentation of a onlay preparation on an upper first molar. The area was isolated with the optragate and the isolite after anesthesia. After a little refinement, a green colored retraction cord was placed to displace the tissue from the gingival margin.
The attached video is unedited to show you exactly how long it takes to image a quadrant with the Medit i500 intra-oral scanner. You see an image counter and a clock in the upper left corner. First the prepared arch was captured. Notice how the camera is angled to capture all of the contact area on the second molar, below the height of contour. There are some areas that are not clinically relevant and less time was spent imaging those landmarks (palatal and lingual areas that will not have an impact on the restoration design).
After the upper arch was captured, the lower arch setting was selected and the camera was activate to image the mandible. The isolite allows you to image both arches with great ease. Once the lower arch was imaged, the isolite was removed and the buccal bite was captured and the case was processed
Another case delivered with the triple tray technique and the MeditT500 desktop scanner. The H&H technique was used to capture the margins and bite and there were no adjustments made to the contacts or the occlusion after delivery of the crown.
The scan, design, and fabrication was done by Burbank Dental Lab
When you scan an upper arch and a lower arch with an intra-oral scanner and then export that case, usually the software places coordinates on the upper and lower models, so when you import them into another software, they properly articulate.
In this video, you can see how the upper arch is stitched to the CT image of the maxilla, an then how one can easily related the mandible stl file to articulate to the upper arch. This comes in handy in software like BlueSkyBio where you could add teeth to the equation and design implants so that they are prosthetically driven during the design phase.
In this video, you can see how a quadrant of the lower arch and the upper arch can be imported into a third party software for design. Note that in this particular demonstration, there is not edentulous area and this video just demonstrates how you can place a digital tooth in your case and design the digital wax up to your liking. Advanced users generally just use the sleeve of the surgical stent to aid them in visualizing the occlusal table of the final prosthesis. A complete design lets you know where the contacts are and how much space you need to create the proper emergence profile.
There are multiple ways to adjust a model with refined tools like the Polyline Trimming, the Brush Trimming, and the Quick Trim feature. You can see all of them in action in the video.
PolyLine Trimming allow you to circumscribe an area that you want to remove. You start with a left click, delineate the area you want removed, and then right click to get rid of the data you don’t want included in your models.
Brush Trimming has three separate settings and it is a very effective way of removing data in incremental steps. it allows for real fine adjustments.
Quick Trimming removes data that is not part of the model, like an island of floating data. This usually happens when the tongue gets in the way of imaging, and if it happens enough times, the software starts to thing it is part of the equation. if you click on data points that are indeed attached to the rest of the model, you will delete the whole model. You can see that happening in the video attached.
It’s not a big deal if you inadvertently trim areas away as you can undo each step and get back to your point of origin