Cad-Ray's customer service has been amazing since day one! From getting a quote to setting everything up and doing my first scan. Everyone has been super helpful! Heather Gramley has been awesome, it's like having a tech in my back pocket! They offer...read moreCad-Ray's customer service has been amazing since day one! From getting a quote to setting everything up and doing my first scan. Everyone has been super helpful! Heather Gramley has been awesome, it's like having a tech in my back pocket! They offer tons of training videos and offer one on one training. I would 10/10 recommend them for all of your scanning needs!read less - 11/21/2022
Mitchell Rubinstein
I purchased my medit i500 scanner about a year ago from CAD Ray, and I have been extremely happy with both the scanner and the service / support.
Armen and Frank consider your purchase to be the beginning of your relationship with them, not...read moreI purchased my medit i500 scanner about a year ago from CAD Ray, and I have been extremely happy with both the scanner and the service / support.
Armen and Frank consider your purchase to be the beginning of your relationship with them, not the end. They do their best to make sure you learn everything you need to know in order to get the best possible results .
They answer calls and messages promptly, and it never takes me very long to get my questions answered.
I am VERY glad I bought from them, and not from one of the "big box" Dental Mega retailers.read less - 10/09/2019
Every staff member has been very helpful and kind every time we call. Thank you! - 7/24/2024
Daniel Eley
I just bought the new Medit i700. I placed the order on Friday, it shipped on Monday, and it arrived on Tuesday. So far it has been a great experience. They also provide a lot of quality videos for learning to use the scanner. - 5/05/2021
Spark Dental
Just had a new i700 scanner.Service so far is great.Andy did our training, he was great in answering all our questions .loving the scanner so far .😊 - 9/01/2022
Steven Hechtman
As important as the decision of which scanner to buy (I bought the Medit i500 - why is a separate review) is the decision of who to purchase it from. There is a Medit i500 distributor 5 miles from my office who agreed to lower their price to match C...read moreAs important as the decision of which scanner to buy (I bought the Medit i500 - why is a separate review) is the decision of who to purchase it from. There is a Medit i500 distributor 5 miles from my office who agreed to lower their price to match Cad-Ray. So why did I purchase it from Cad-Ray who is 2000 miles away from my office. Because I did my homework. Because the post purchase training and support offered by Cad-Ray was unmatched by any other dealer I spoke with. Their library of online training videos that came with the purchase is without equal. Bottom Line: I’m glad I purchased the Medit i500 and, with hindsight, I know I made the right choice to purchased it from Cad-Ray!read less - 5/12/2020
Barton Davis
Every time I need support for my scanner, the Cad-Ray team is there to help. I recently had a question on how to manipulate a scan and export it back to Medit Scan. Damien logged in and helped me out. Problem solved in under five minutes. Awesome ser...read moreEvery time I need support for my scanner, the Cad-Ray team is there to help. I recently had a question on how to manipulate a scan and export it back to Medit Scan. Damien logged in and helped me out. Problem solved in under five minutes. Awesome service. Thanks Cad-Ray support team!read less - 3/04/2022
Matt v
Matt Newman was excellent solving a cable problem.! Quick response and good follow up! - 9/11/2024
Maggie Sh
I’ve been using Medit 500 since spring of 2021 and really like it. The support system has been very good so far. I just called yesterday and spoke with Frank Deluca, he was very informative and helpful. - 12/07/2021
Lisa Greenstein
Exceptional customer service - 7/26/2023
Roopam Garg
I purchased Medit scanner few weeks ago . Frank and Nick have been really excellent answering my questions promptly. The scanner itself is wonderful with no back fees , customer service is top notch. The entire team works fast and helps you out. I st...read moreI purchased Medit scanner few weeks ago . Frank and Nick have been really excellent answering my questions promptly. The scanner itself is wonderful with no back fees , customer service is top notch. The entire team works fast and helps you out. I strongly recommend this scanner!read less - 6/17/2020
I cannot say enough about the support I have received from the beginning. I chose CadRay ultimately because of the support reviews...I can attest first hand...they are all right on...though I have been practicing for more than 35 years, this old dog...read moreI cannot say enough about the support I have received from the beginning. I chose CadRay ultimately because of the support reviews...I can attest first hand...they are all right on...though I have been practicing for more than 35 years, this old dog has been taught a lot of new tricks from the support staff at Cad Ray...Truly impressed with every interaction so far! Thanksread less - 5/11/2023
John T
Frank and the CAD-Ray crew are awesome! They are always available for support with the technology you purchase from them. - 1/25/2023
K. Banani
Amazing customer service. I haven’t ever worked with a company where there is an issue, you can immediately get help and assistance and so far have not had an issue that CADRAY wasn’t able to fix. They made the process buy buying and maintaining a sc...read moreAmazing customer service. I haven’t ever worked with a company where there is an issue, you can immediately get help and assistance and so far have not had an issue that CADRAY wasn’t able to fix. They made the process buy buying and maintaining a scanner seamless. Highly recommend!read less - 2/23/2024
Rusty Fitton
Super happy with our purchase of the Medit i500 from Cad Ray. Overall its a work horse scanner that has handled anything weve thrown at it. The key to success with it is definitely taking the time to actually learn how to use it after purchase. Ca...read moreSuper happy with our purchase of the Medit i500 from Cad Ray. Overall its a work horse scanner that has handled anything weve thrown at it. The key to success with it is definitely taking the time to actually learn how to use it after purchase. Cad Ray has an immense library of straight forward education videos that are updated basically daily. I havent done the 2 day course but that is also included in the purchase. You really cant find that sort of service and education with any of the other scanners on the market. Id recommend them to anyone.read less - 6/26/2020
Jeffrey Martins
Service at CAD-Ray has been really great. About 6 months ago I purchased a Medit i700 scanner from them and have been really happy with it. Fortunately, I haven’t run into many problems, but if I need help they are so easy and friendly to work with. ...read moreService at CAD-Ray has been really great. About 6 months ago I purchased a Medit i700 scanner from them and have been really happy with it. Fortunately, I haven’t run into many problems, but if I need help they are so easy and friendly to work with. When my scanner did stop working, they quickly got me set up with a new one. If I have a computer question, they offer to log in and look at the computer with you. If you’re in the market for an intraoral scanner or any of their other products, I encourage you to talk with them to meet your goals. Thanks CAD-Ray!read less - 11/04/2022
William Huszti
Nicely done Cad-Ray- Thanks for helping me get back to work! The new i700 is our tech fav! - 3/03/2022
Faisal Mir
Exceptional customer service! - 4/11/2025
Blake Ferando
I purchased my medit in April of 2019 from Cad-Ray. The support offered is second to none, and the training videos are some of the best out there. Add to that a great support team that is fast to answer questions and issues, its hard to beat Cad-Ray. - 6/19/2020
Jason Ehtessabian
Fantastic! Scanner went down after a few years, and they had a new one in my office the next morning. Highly recommended. - 8/26/2021
Delicate Dentistry
Cad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remar...read moreCad-Ray's support is truly exceptional. While the equipment represents a significant investment, the peace of mind that comes from knowing they stand firmly behind their products is invaluable. Their support team is efficient, professional, and remarkably persistent in ensuring everything runs smoothly. I'm especially grateful to Destaney and Laura for their ongoing assistance- their dedication and expertise have made a world of a difference!read less - 5/15/2025
Artin Sakhaee
The support is even better then the camera itself. I used many other scanners and this is by far the best one. Recommended to many people. Looking to purchase a second one for my practice. The use and results are amazing. No adjustments to the p...read moreThe support is even better then the camera itself. I used many other scanners and this is by far the best one. Recommended to many people. Looking to purchase a second one for my practice. The use and results are amazing. No adjustments to the prosthetics at all.read less - 7/15/2020
Jay Arnold DMD
Loving my Medit i700. My crowns have never fit better, and scanning is SOO easy. I started with cad-ray with the i500. The training and support have been second to none. I upgraded to the i700 shortly after it came out, and recently had a warranty is...read moreLoving my Medit i700. My crowns have never fit better, and scanning is SOO easy. I started with cad-ray with the i500. The training and support have been second to none. I upgraded to the i700 shortly after it came out, and recently had a warranty issue with the new scanner. immediately after calling them with my problem. A new scanner was overnighted to my office, I was very pleased, and had minimal down time.read less - 4/05/2022
ycsongdds
I have had zoom training with Andy today. I can honestly say that he was the best. He was patient and very throughal. I learned a lot I would ask him again when I need support again Thanks Rodger - 3/15/2023
Steven Polasek
The cad ray team is the best! Jon and Nick offer first class service! I ordered a medit i500 from another supplier and had to cancel my order after it had not arrived within 3 weeks. Placed my order with Jon and Nick, had the scanner to me within 24 ...read moreThe cad ray team is the best! Jon and Nick offer first class service! I ordered a medit i500 from another supplier and had to cancel my order after it had not arrived within 3 weeks. Placed my order with Jon and Nick, had the scanner to me within 24 hours of purchase. I love my medit! Best scanner on the market!read less - 6/15/2020
I had a great experience with CAD RAY. I was lucky enough to have Frank DeLuca come down to my office to demo the Medit I700. Needless to say, we were in love with the technology and the great hands on demo. CAD RAY overnighted me the scanner and we ...read moreI had a great experience with CAD RAY. I was lucky enough to have Frank DeLuca come down to my office to demo the Medit I700. Needless to say, we were in love with the technology and the great hands on demo. CAD RAY overnighted me the scanner and we were off to the races. Any time we have had a technical question, Frank has personal helped me or put me in touch with one of his colleagues if he wasn’t available. All around, it was as 5 star experience!read less - 12/16/2021
Brenden Rogers
This company is excellent. Their knowledge, support, and sincerity is unmatched.Thank you, Frank, Damien, and Jonathan. You guys rock! - 5/08/2025
Ryan Crain
I love my Medit and Cad-Ray has been so easy to work with, both from a sales and support standpoint. - 7/16/2020
Amazing customer service. Wayne Glassoff helped me with purchase decision, taking the time to find out my needs, and then my order was delivered quickly! Easily the best "dental" purchase experience that I have ever had. - 9/07/2022
Mehryar Ebrahimi
Great costumer service. I needed a part for my i700 and they were able to ship overnight. No down time. - 5/06/2022
Robin Thoman
Instant support, nice people at Cad-Ray but LOTS of trouble getting CIT 12m same-as-cash approval as offered. CIT fumbled around for 7d in finding credit report. Eventually fed up with inactivity or support after lifting Equifax credit freeze and d...read moreInstant support, nice people at Cad-Ray but LOTS of trouble getting CIT 12m same-as-cash approval as offered. CIT fumbled around for 7d in finding credit report. Eventually fed up with inactivity or support after lifting Equifax credit freeze and directed to Experian quagmire of automated phone calling tree.read less - 1/09/2021
Thomas Lim
5 stars for a great product and great service. After much research I knew I was set on the Medit 500. I considered some of my local equipment reps, as well as cad-ray. Cad-ray won out due to their efficiency, speed of service, and knowledge. Their on...read more5 stars for a great product and great service. After much research I knew I was set on the Medit 500. I considered some of my local equipment reps, as well as cad-ray. Cad-ray won out due to their efficiency, speed of service, and knowledge. Their online presence makes it easy to get help via messaging, social media, or phone. The fact that one of the employees of Medit (an engineer?) posts on the cad-Ray Facebook group speaks volumes of the vendor-mfg relations.
The scanner itself works great, but make sure to contact them to get the minimum specs required for a laptop — it will make a difference in how the scanner performs. I had some slow scans at first but upgraded from 8gb to 32gb ram and also got some coaching from customer service (Frank) to get me up to speed.
To make the scanner mobile, I purchased this cart from Staples: https://www.staples.com/Oklahoma-Sound-Premium-Audio-Visual-Presentation-Cart-40-1-2-H-x-18-W-x-30-D-Black-Ivory-Wood/product_932437.
Lastly, I purchased “3M Dual Lock Fastener” to keep the power module attached to the wand from falling off the cart. I carry the scanner between two offices, so I wanted something sturdy, but removable. (see in photos). The hockey puck shaped holder (comes with the scanner) is heavy and sticks to the countertop without needing any adhesive.read less - 10/12/2019
Cad-ray has been awesome with support and training! I got the medit in 2018 and couldn’t imagine practicing without it! Armen and frank somehow seem to be available at all hours of the day, and I can typically have them remote in same day if I need a...read moreCad-ray has been awesome with support and training! I got the medit in 2018 and couldn’t imagine practicing without it! Armen and frank somehow seem to be available at all hours of the day, and I can typically have them remote in same day if I need any help.read less - 6/16/2020
Michael Pagano (CPT Pagano)
I bought a Medit i500 from Cad-Ray. The service was fantastic. This group also does ongoing training to keep you up to date on how to use the technology.I had a minor issue with hardware and Cad-Ray resolved the issues no questions asked!They have a ...read moreI bought a Medit i500 from Cad-Ray. The service was fantastic. This group also does ongoing training to keep you up to date on how to use the technology.I had a minor issue with hardware and Cad-Ray resolved the issues no questions asked!They have a very active online forum that is supportive. I wouldn’t hesitate to purchase more equipment from them!read less - 10/23/2020
Preston Poole
Great company with even better customer service. Premier dental business with digital dentistry and scanners! - 11/03/2022
David Blanco
Cad-Ray is great! Great customer service and they are consistent with their followthrough . Always helpful when you need questions answered and helping to lower the learning curve with newly purchased equipment. I’m very satisfied with my medit i-...read moreCad-Ray is great! Great customer service and they are consistent with their followthrough . Always helpful when you need questions answered and helping to lower the learning curve with newly purchased equipment. I’m very satisfied with my medit i-500 intraoral scanner. Armen and Frank are solid!read less - 6/16/2020
Gould Dentistry
A newcomer to scanning, I have been impressed with the ease of the process. The commitment shown by each CAD-Ray team member to successful customer training and their skill levelhave been extraordinary. Thank you Kaila, Frank and Andy!! - 5/15/2022
Jansen Bean
Heather with CADRay provided wonderful assistance with setting up our new scanner, and was able to work around a minor scheduling issue on my part. Top notch service! - 6/28/2024
jorge lube
I live in Puerto Rico and Cad-Ray made my decision easy when it comes to purchasing Dental equipment. I decided to call after having connection issues with my i700 and Andy responded immediately. He was very pleasant to work with and within 2 days, r...read moreI live in Puerto Rico and Cad-Ray made my decision easy when it comes to purchasing Dental equipment. I decided to call after having connection issues with my i700 and Andy responded immediately. He was very pleasant to work with and within 2 days, received my brand new cord. I can always always rely on Cad-Ray for their incredible support and highly recommend this company to anyone looking to explore digital dentistry.read less - 12/30/2021
Wes Buchman
Used CAD-Ray for my Medit scanner purchase, training, and assistance and have had zero problems. They are so quick to respond to inquiries and helping with any minor issues (which have been very minimal). Highly recommend working with this company - 8/27/2021
Dixie Jernigan
The customer service we have received while working with Frank DeLuca is second to none! He is incredibly knowledgeable and enthusiastic, as well as always available to help with any issues. We are very pleased with CAD-RAY and relationship that they...read moreThe customer service we have received while working with Frank DeLuca is second to none! He is incredibly knowledgeable and enthusiastic, as well as always available to help with any issues. We are very pleased with CAD-RAY and relationship that they have with their clients.read less - 1/25/2023
Mathew Rosinsky
Amazing support. Great product. Thoroughly happy with all that this organization offers and provides to our team. Looking forward to doing more business with them in the future. - 12/13/2021
Jacob Rogers
I love this scanner. Seriously, how can you fit so much quality into the scanner, software and support and such a low price? Magic?!?! Probably. But, for real, we really like using this scanner and it produces great results. Best dental purchas...read moreI love this scanner. Seriously, how can you fit so much quality into the scanner, software and support and such a low price? Magic?!?! Probably. But, for real, we really like using this scanner and it produces great results. Best dental purchase I've ever made!read less - 10/09/2019
Customer service is truly the best I've seen. You don't just buy a product from them. There are hundreds of hours of training videos, and they have answered any question we have had in a matter of minutes. We are so glad we purchased our IO scanner t...read moreCustomer service is truly the best I've seen. You don't just buy a product from them. There are hundreds of hours of training videos, and they have answered any question we have had in a matter of minutes. We are so glad we purchased our IO scanner through them!read less - 4/09/2021
Michelle Duong
Our office is new to using the Meditscan so far we love it. Our rep andy was so detailed and great with the training. Everything has been good so far and easy. Defenitely recommend. - 9/23/2022
If you are looking to buy a Medit, you shouldn't look anywhere else to buy it. My Medit i700 was having issues on a Friday and I was able to get Heather from Cad-Ray to troubleshoot the issue. She remoted into my computer to try and troubleshoot the ...read moreIf you are looking to buy a Medit, you shouldn't look anywhere else to buy it. My Medit i700 was having issues on a Friday and I was able to get Heather from Cad-Ray to troubleshoot the issue. She remoted into my computer to try and troubleshoot the issue and helped with getting Medit on board as well. Once it was confirmed it was a hardware issue, I got sent a BRAND NEW Medit i700 OVERNIGHT.Can you believe that? Service and warranty that Cad-Ray offers is really TOP NOTCH.Highly Recommend Cad-Ray for all things MEDIT. Thank you Heather from Cad-Ray for all your help!!!read less - 2/02/2022
Christopher Chin
This was my intro into intraoral scanning and I did research for quite awhile. The i500 and the team at Cad Ray are top notch. The company has done such a great job putting this scanner in the ranks of the premier ones. With constant updates it gets...read moreThis was my intro into intraoral scanning and I did research for quite awhile. The i500 and the team at Cad Ray are top notch. The company has done such a great job putting this scanner in the ranks of the premier ones. With constant updates it gets better and better (though I’m still behind on updates). My crowns have never been better. They drop right in with no models. I didn’t believe it but I’m loving digital dentistry. I can’t wait to go to the class after COVID calms down!read less - 6/16/2020
I have been a customer of CAD-Ray for about a year now. We have purchased multiple items from Laura, including exocad software, a milling machine, and the Imetric4d. I can’t express enough how happy we are that we made those purchases through them. T...read moreI have been a customer of CAD-Ray for about a year now. We have purchased multiple items from Laura, including exocad software, a milling machine, and the Imetric4d. I can’t express enough how happy we are that we made those purchases through them. The customer service and the fast responses, (especially Laura) has been top notch! At the beginning, just like anything else in dentistry, we needed support and reassurance of the items acquired and all I have to say is a big thank you for an amazing customer service and support!!!! And did I mention that they offer really good financial options? Again, thank you! Looking forward for the next purchase. - The Inspired Dental team in Las Vegas:)read less - 8/31/2021
A recent study published in the Journal of Advanced Prosthodotics compared many Intra-oral scanners and used the Medit desktop scanner as the reference frame and benchmark for accuracy. Unfortunately the Medit Intra-Oral Scanner was not commercially available at the time of the study.
Our position at CAD-Ray is that any scanner can be accurate and inaccurate based on how it is utilized. Furthermore, once you capture accurate data, by the time you design a restoration and send it to production, the printing or milling machine has no idea where the scan came from and generally can produce restorations to the level of accuracy the resolution the scanners provide.
Keep in mind, there are dozens of ways an operator can introduce errors in imaging.
Download the OBJ files and import them into smile design software and do a virtual wax up for a real case
This patient has had crown lengthening procedure performed on all the teeth in her smile line, greatly increased the tooth structure visible in this video. Her chief complaint was a gummy smile and now she is ready to “fill in the buccal corridor”
Here are fundamental principles every dentist should understand about intra-oral scanners, how we can introduce errors, how to manage them, follow proper scan strategies, maintain accuracy across the arch and lots of other nuggets
Every ios hates moving parts (tongue and cheek) Every ios hates dark areas like the oropharynx, black triangles, etc… Every ios hates liquids (blood on the margins) Every ios can “get off track” and form double images Every ios struggles with highly reflective surfaces like emax, zirconia, and shinny metal.
The principles shown in the video address every one of these factors and how you can control them and get accurate arch scans in just a minute with the medit i500
I have tried virtually every ios out there and they all struggle with my mouth full of emax. the focal length of the medit from -1.5 mm to 17 mm is the largest variation on the market, and the way the medit handles highly reflective surfaces also outperforms every other ios.
In January, it will be in turbo boost mode when new software is released.
Full arch scan, metal abutment, ceramics, lots of reflective surfaces all captured in under 90 seconds with no powder. just have to hit the metal at different angles and focal lengths, retract the lips and tongue and dry and you will fly with your ios
A repetitive theme that is a common issue with all intra-oral scanners is the inadvertant capture of data that does not belong to the model you are building. The software and camera are smart enough to ignore the tongue and the lip, but if they show up repeatedly in an area you are scanning, they ultimately get incorporated in the equation.
In this image, you can see how the tongue is capture on the occlusal surface of the second molar. The trouble is that the ios does not recognize the difference between soft tissue and hard tissue (yet) and once it is part of the model and you go back to the area you want to scan, the software is actually looking for that (now) displaced data. Since it is not present, the camera cannot initiate the capture of new data and the user gets frustrated with the red box instead of the green box.
Retract the lips and the tongue and you can easily capture an arch in 60 seconds.
This is a first molar crown that was replaced with an in-office milled eMax restoration. The adjacent second molar had recurrent decay under the existing class 2 restoration. That was removed and replaced and pre-existing crown was also removed.
The preparation was refined and the recurrent decay was removed. Once hemostasis was achieved and the tissue was retracted the area was scanned with the medit i500. The crown was designed to full contour and milled chairside. After it was chrystalized, it was bonded into place with Nx3 resin cement. The excess was removed and an immediate post-op bitewing was taken to verify that no excess cement was left behind.
Pre-Op
This video shows the design of a crown after the impression was taken where vivid colors of the retraction cord, the sulcus, the preparation, and the details of the adjacent tooth can be visualized.
[videopress 25yUA1tp permalink=”false” hd=”true”]
Immediate Post-Op
Download the case files in OBJ Format
It i sometimes confusing to some doctors when looking at bitewings shot at specific angles that make the margin look like it has filled in with resin, or the the margin is “raised” with composite material. When looking at a sloping margin, where you have a deep chamfer or finish line, instead of a shoulder margin, when you take a bitewing immediate post-op X-ray, the flow of the margin line is superimposed on itself due to the two dimensional image.
Clinically, if you look at the margin design, you will appreciate the anatomy of the prep and how that can lead to this effect.
This is a lesson in chairside efficiency for all CAD/CAM users. Traditionally, you would be forced to prep two teeth and impress them both at same time, but with digital dentistry, you can break the case up and do it in segments, as if they are two separate patients involved.
In this particular case, the restorations were designed, milled, and seated in a single appointment. To speed things along, only the second premolar was addressed; it was prepared, imaged, designed and milled. While milling, the second molar was prepared.
After the tryin, they were chrystalized and seated at the same time. Leveraging preparation time with mill time of multiple units can greatly increase efficiency at chairside. See the following videos to pick up on all the details of the case.
One of the greatest advantages of digital impressions is the ability to copy a pre-existing condition. This has a lot of benefits, one of which is that the patient will not notice a difference in the new restoration vs. the old one. For this to happen with the medit i500, you need an extra image catalog box. Rumor is that this will be available in the near future. Since we only have the upper and lower jaws, and the buccal bite to imagine into (and scanbody catalog boxes), what you can simply do is treat the case as if they are two separate patients.
Create a new patient, and scan the preop condition and save the case. Once processed, you can export the case file in OBJ, PLY, or STL format.
You can then launch a second case, where you take the opposing, the prepared arch, and the buccal bite images. You can download the Korolation OBJ case files and design along. Just remember, in exocad, the upper and lower arches from “patient #2″ will automatically articulate with each other, but you will have to manual import the preop scan and merge the prepped model and the pre-op models.
[videopress RkqfM9CJ permalink=”false” hd=”true”]
Once you import in the pre-op condition, you can manually relate the models to each other by identifying common landmarks between the two models. After you perform alignment, you can then click on “Best fit matching”. The color scheme in exocad is a great guide in letting you know how well you have articulated the models together.
[videopress U5aJCxQ3]
The more blue you see in the Korolated models, the more reliable your stitch is and you can be assured of greater accuracy in your final restoration.
Happy Hump Day! We might be in your area! It’s going to be a crazy month! Here’s the 411! WE ARE SHOWING THE WORLD HOW MUCH WE LOVE DIGITAL DENTISTRY! C2 will be traveling to Utah this weekend for a show on Saturday….
North Carolina & South Carolina Sunday & Monday!
Send us a PM if would like a demo! #mediti500 #c2style #welovedigitaldentistry
Grady Dix Armen Mirzayan Frank Weinstein Carol BarberLamb
This a very common question we get at CAD-Ray.com and it reflects on how little dentists understand about digital impressions and CAD/CAM in general.
“Digital Ready”
It reminds me of a dental conference I want to, fresh out of school, placing orders for our start-up practice. As we went to the X-Ray equipment section, one of the first things the representative said to us was that their machines are “Digital Ready”! We all had good laugh explaining to the rep that the machine had nothing to do with digital X-Rays, the sensors did!
We feel the same way with digital impressions and CAD/CAM platforms when people talk about integration and making sure one “product talks to the another ” and how it all needs to be developed by the same single manufacturer. It’s loaded with a lot of inaccuracies and misrepresentations.
The reality is that every system has its flaws and can have just as much trouble talking to a machine manufactured by the same company! As dentists, we are much smarter with our decision processes now, but it is still a buyer-be-ware landscape.
Here are some basics you should appreciate before committing to a high ticket item. It’s imperative to understand that imaging has little to no impact on milling. These are completely independent processes- let us explain:
You can image (take an intra-oral scan) with system A. Then you can take the data from system A and take it to CAD software of system B. A lot can go wrong here at this step alone. Simple examples include;
The patient name doesn’t come along with the data.
Incorrect data may come across with incorrect information- you can have the occlusal relationship look perfect in system A but when it goes to CAD, the bite can be off.
You mark your margins in A, but they are distorted in cad software. So you have to make sure this works.
Keep in mind that this can even happen if you stay within a “System A” or “complete system”. Luckily a lot of this is ironed out already with legacy and legitimate products and competent practitioners. Now comes the design step. You have a few choices; exocad and 3shape being the leaders. If exocad does the margin placement and the final restoration from start to finish, a lot of errors are eliminated.
After the design process, comes the nesting and manufacturing. At this step, the milling machine has NO idea what iOS you have used. It’s just data for a restoration that it needs to process. Ar this most vulnerable step, we need to make sure the CAM software for a particular machine can interpret the design software that did the nesting. A lot happens here;
Then comes the consideration for your milling needs.
You can mill soft ceramics for 15,000$
For a little more, you can wet mill emax
Cross the 30k barrier with and you can cut zirconia (we do NOT recommend in office zirconia- dumbest thing you can do)
Closer to 40k and you can do in house metal custom abutments.
Over 40k you can mill roundhouse bridges and you are as much a labtech as a dentist.
The trickiest part of all this is the last step. Making sure the mill has the right cam to talk to design software. This can be a nightmare if you don’t do your homework.
So, with the Medit iOS you can mill to any machine. You can even take it to cerec inlab software and Jump through a lot of hoops to mill with CEREC chair side milling machine. Not worth the headache!
The CEREC chairside mill remains the fastest carver of emax restorations, but it can come at a cost – you need to bulk out the margins so they don’t break off at mill.
It was a long struggle to find margins with the Omnicam and after 4 years it was sold. The margin definition and resolution never reached an acceptable level. After seeing margins from high resolution scans by the Medit and defining them in exocad, it completely validated that we shouldn’t settle for anything less than the highest standard. This is an scan performed on a upper second molar with tough access, replacing a failing crown.
This article demonstrate how a case be set up while the patient is being anesthetized. While waiting for it to take effect, your team can scan the opposing arch, the arch to be prepared, and even the buccal bite. You can see how that is set up in first video. Notice how we crop out the tooth to be prepared so that the software doesn’t get confused between the preop and prep stages.
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Once the tooth is prepared, the premolar is imaged back into the arch form in high resolution mode. This mode comes in handy for picking up the enamel that is exposed at the cavosurface margins. Some intra-oral imaging systems struggle with picking up the detail in these situations.
You can see how clearly discernible the margins are in this preview. Feel free to download the case data at the end of the article. Please note that areas that are not critical for the restoration design were essentially ignore as they play no significant role in the desired outcome.
To see this case presented in webinar fashion click on the image and enter the members area for much greater detail and information
Pre-existing restorations that warranted replacement with an increase in vertical dimension.
Pre-existing restorations that warranted replacement with an increase in vertical dimension. The upper and lower arch were captured with the medit I500 and articulated together with enough clearance to accommodate new restorations and to restore the patient to an ideal tooth position.
This video shows how the vertical dimension was captured with cotton rolls blocking out the tongue and the dark oro-pharynx, which usually spell trouble for an IOS
The digital models were then imported into a third party software where a library of tooth morphologies are available for the clinician to choose from.
Once the appropriate library is chosen, the digital wax ups are performed. In the subsequent photos you can see the transparent overlay of the wax-ups to the original position of the existing dentition
Once the case is designed to the ideal vertical dimension then multiple shells can be fabricated for treatment. The wax up model can be uniformly reduced by .5mmm’s circumferentially and a temporary shell can be designed. Once the teeth are prepared, these shells can be relined and seated onto the preps.
FIRST VERTICAL DIMENSION
The initial vertical dimension was greater than desired and the tooth shape was too bulky in appearance.
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ADJUSTED TEMPORARIES AND NEW VERTICAL DIMENSION
Over the course of a few appointments, the vertical dimension was reduced and the temporaries were adjusted to the patient’s desires. The new upper and lower arch were captured with the Medit i500 and the jaws were related to each other.
This was then imported into exocad where the prepped arches from a few weeks prior were force matched to the new bite
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After the upper jaw was related to the temps, the same was done with the lower arch. Great care was taken to make sure the arches were properly related to each other throughout the process
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CASE DESIGNS
The case was designed by CADENT BESSA, and the models were printed by Burbank Dental Lab with Carbon Printers. There restorations were milled and cut back and layered by Burbank Dental Lab
When planning for guided surgery in edentulous patients, it is important to have the final vertical dimension and tooth position determined. Ideally, a denture duplicate should be used with proper radiographic markers.
The traditional way was to embed radio-opaque material in the denture dupe, CT scan the patient with the denture dupes, and then CT scan the denture dupes themselves. Alternatively, you can scan the denture duplicates with a digital impression system. Here we used flowable composite and spread them through the wax set up and take a 3D X-ray of the patient. We then use those landmarks to merge the data sets between the digitize denture and the markers on the CT Scan
Once the dentures are digitized and merged with the CT data, the cases is analyzed to make sure there are no gaps in between the intaglio of the denture and the soft tissue of the palate and the lower / mandibular ridge
An important concept to keep in mind for these edentulous cases is that you actually need 2 models for each arch. One model is used for tooth positioning and implant design, and the other model is used for stent design. Essentially, you design the stent on the ridge, not the denture dupe
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